ESS Operations Manager

City of Vernon; Vernon; On-site; CAD 60,000 - 80,000; Part time

Job summary

A municipal government is seeking an ESS Operations Manager in Vernon, Canada, to oversee the operation of emergency support services. The role requires strong supervisory skills, previous experience with ESS, and volunteer management ability. Responsibilities include managing service delivery, ensuring the safety of staff, and training volunteers. This part-time position offers competitive compensation of $30/hr, with fluctuations in scheduling based on emergency situations.

Qualifications

• Current Emergency Support Services (ESS) Vernon Volunteer status.
• Minimum 3 years supervisory experience preferably with volunteer workforce.
• Current knowledge of the ESS program, principles and practices.
• Ability to obtain and maintain an acceptable Police Information Check including a Vulnerable Sector Check.

Responsibilities

• Manage ESS service delivery in an activated facility.
• Manage volunteer workforce scheduling for sustained operations.
• Ensure worker care and safety.
• Manage relationships with suppliers.
• Establish communication links and complete necessary reporting.

Skills

Emergency Support Services (ESS) knowledge

Supervisory experience

Problem-solving skills

Ability to work long hours

Volunteer management

Education

Completion of provincially required training for ESS services

Job description

ESS Operations Manager

Accepting applications until positions are filled. Hiring will occur on an ongoing basis throughout the posting period.

Up to four (4) positions available.

Reporting to the Emergency Program Coordinator (EPC), the Emergency Support Services Operations Manager (ESSOM) manages the operation of a Reception Centre or Group Lodging facility to deliver Emergency Support Services (ESS).

Work is scheduled in response to emergencies during the year which typically occur between July and September. Shift schedules may change on short notice, particularly at the beginning or end of an emergency event. This position relies upon the incumbent’s ongoing active engagement with the ESS program and ESS Vernon Volunteers.

Duties May Include:

• Manages ESS service delivery in an activated ESS facility such as a Reception Centre or Group Lodging facility
• Manages volunteer workforce including scheduling requirements for sustained operations
• Ensures worker care and safety
• Manages relationships with suppliers
• Ensures communication links are established and that necessary reporting and documentation is completed

Required Qualifications:

• Current Emergency Support Services (ESS) Vernon Volunteer status
• Minimum 3 years supervisory experience preferably with volunteer workforce
• Current knowledge of the ESS program, principles and practices
• Completion of provincially required training to deliver ESS services electronically:
  • Introduction to Emergency Support Services (EMGR-1600)
  • Introduction to Reception Centres (EMRG-1610)
  • Introduction to Evacuee Registration and Supports (EMRG-1635)
• Ability to work long hours
• Ability to Supervise Evacuee Registration and Assistance (ERA)
• Ability to exercise judgment in problem solving
• Ability to obtain and maintain an acceptable Police Information Check including a Vulnerable Sector Check.

Preferred Qualifications:

• Recent Reception Centre and/or Level One ESS response experience
• Previous experience in Customer Service or Event Management
• JIBC ESS Director’s Course (EMRG 1681)

Compensation:

Compensation for this work is $30/hr plus 4% in lieu of benefits.

Termination:

The incumbent may resign from the position or may be given notice by the City of Vernon Emergency Program, through the City of Vernon, with 30 days’ notice.

Additional Responsibilities:

• Providing training
• Volunteer management
• Recruitment and orientation of new volunteers
• Acting as a liaison between the EPC and broader ESS team
• Attending training and continuing education opportunities
• Working with a team to build a strong ESS team
• Acting as a role mode and supervisor for smaller events

To Apply:

Please submit your resume, quoting the appropriate competition online at vernon.ca/careers by selecting “apply” and creating a candidate profile. Internal applicants are asked to apply using their worker profile.

By making application, you are authorizing the City of Vernon to verify, through whatever means deemed appropriate, any information included in your applicant profile.

The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted.

Worker Sub-Type: Casual

Location: Emergency Operation Centre

Time Type: Part time

Supervisory Organization: Emergency Programs