Entry Level Remote Customer Service Representative (Prince Edward Island)

MCI; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading business process outsourcing company in Canada is seeking candidates for customer service roles. Responsibilities include actively listening to customers and resolving issues while maintaining strong communication skills. Qualifications include a high school diploma and proficiency in Microsoft Office. The company offers comprehensive health benefits, paid time off, and career growth opportunities in a fun and engaging environment.

Benefits

Comprehensive health benefits

Paid Time Off (PTO)

Incentives and rewards

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.

Skills

Organizational skills

Written and oral communication skills

Customer focus

Sales skills

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Comprehensive health benefits available after 90 days of employment
• Paid Time Off (PTO) and paid holidays to ensure work-life balance
• Incentives and rewards, including cash bonuses and prizes through contests
• Career growth opportunities with a focus on internal promotions
• Fun, engaging work environment that fosters collaboration
• Paid training to help you develop new skills while you work

What to Expect (Job Responsibilities):

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Highly reliable with the ability to maintain regular attendance and punctuality

How to Stand Out (Preferred Qualifications):

• Ability to type swiftly and accurately (20+ words a minute)
• Basic understanding of Windows operating system
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Exceptional interpersonal skills and the ability to build relationships with your team and customers

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