Entry Level Remote Customer Service Representative (Nova Scotia)

MCI; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading business process outsourcing firm is seeking candidates for a customer service role focused on resolving inquiries and promoting products. Candidates must possess strong communication skills and a high school diploma. This position offers competitive pay with bonus opportunities, comprehensive benefits, and the flexibility to work from home.

Benefits

Competitive pay

Flexible schedules

Comprehensive benefits

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Handle inbound customer service calls, addressing inquiries and resolving issues.
• Utilize technology to manage accounts and assist customers effectively.
• Identify sales opportunities and promote products and services to customers.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Business Process Outsourcing

Why consider this job opportunity

• Competitive pay with hourly rates and bonus opportunities
• Comprehensive benefits including medical, dental, vision, and life insurance
• Paid time off and flexible schedules to maintain work-life balance
• Opportunities for career advancement, including roles in supervision and management
• Engaging work environment with daily contests and prizes
• Work from home flexibility, allowing for a comfortable work setting

What to Expect (Job Responsibilities)

• Handle inbound customer service calls, addressing inquiries and resolving issues
• Utilize technology to manage accounts and assist customers effectively
• Identify sales opportunities and promote products and services to customers
• Escalate customer concerns to management when necessary
• Ensure high levels of customer satisfaction through effective problem-solving

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications)

• Previous experience in a customer service or technical support role
• Strong typing skills (20+ words per minute)
• Familiarity with Windows operating systems
• Proven ability to work in a fast-paced environment and adapt to change
• Experience in conflict resolution and negotiation

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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