Entry Level Remote Customer Service Associate

Mashreq Bank; Canada; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading e-commerce and technology company in Canada is seeking Entry Level Remote Customer Service Associates to join their dynamic team. In this role, you will provide exceptional customer support, develop product knowledge, and troubleshoot customer issues. Ideal candidates will have strong communication and problem-solving skills, and prior experience is not required as training will be provided. Enjoy the flexibility of remote work and opportunities for career growth.

Benefits

Career growth opportunities

Comprehensive training

Competitive compensation

Remote work flexibility

Qualifications

• No prior customer service experience required; comprehensive training will be provided.

Responsibilities

• Provide exceptional customer support through phone, email, and chat.
• Develop understanding of Amazon product and service offerings.
• Troubleshoot and resolve customer issues.
• Collaborate with colleagues and cross-functional teams.
• Be open to learning and adapting to new tools and processes.

Skills

Excellent communication skills

Strong problem-solving abilities

Empathy and patience

Self-motivation and time management

Basic computer proficiency

Job description

Amazon is a global e-commerce and technology giant, known for its relentless focus on customer satisfaction. We are driven by innovation, customer-centricity, and a passion for providing exceptional service to millions of customers worldwide. We believe in empowering individuals, nurturing their talents, and offering opportunities for growth and development. As an Entry Level Remote Customer Service Associate, you will play a pivotal role in ensuring Amazon customers receive top-tier assistance and support.

Job Description:

Position Summary:

Are you looking to launch your career in the world of customer service with a reputable and globally recognized company? Amazon is seeking Entry Level Remote Customer Service Associates to join our dynamic team. In this role, you will have the opportunity to make a significant impact on customer satisfaction, while building essential skills for your career.

Key Responsibilities:

Customer Support: Provide exceptional customer support through various channels, such as phone, email, and chat, resolving inquiries and concerns promptly and professionally.

Product Knowledge: Develop a deep understanding of Amazon product and service offerings, enabling you to provide accurate and effective assistance to customers.

Problem Solving: Troubleshoot and resolve customer issues with empathy and efficiency, ensuring a positive customer experience.

Team Collaboration: Collaborate with colleagues and cross-functional teams to share knowledge and contribute to a positive work environment.

Adaptability: Be open to learning and adapting to new tools, systems, and processes to enhance your performance.

Required Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• High level of empathy and patience in dealing with customer inquiries.
• Ability to work remotely and independently, demonstrating self-motivation and time management skills.
• Basic computer proficiency and familiarity with technology.
• No prior customer service experience required � we will provide comprehensive training!

Why Amazon?

• Career Growth: Amazon is committed to investing in its employees growth and development. Joining us can be the first step toward a successful and fulfilling career in customer service.

• Global Impact: Be part of a company that has a worldwide presence and a significant influence on the e-commerce industry. Your contributions will impact customers globally.

• Remote Work: This role offers the flexibility of working from the comfort of your own home, providing a healthy work-life balance.

• Comprehensive Training: Amazon provides in-depth training to equip you with the skills and knowledge necessary to excel in this role.

• Competitive Compensation: In addition to a competitive base salary, we offer performance-based incentives and a range of benefits.

If you are passionate about customer service, eager to learn, and ready to embark on a rewarding career journey, apply now to join Amazon as an Entry Level Remote Customer Service Associate. We welcome applicants from all backgrounds and experience levels to apply. Your journey at Amazon starts here!