Enterprise Customer Success Manager - Remote & Growth

IrisCX; Remote; CAD 80,000 - 100,000; Full time

Job summary

A fast-growing SaaS company headquartered in Calgary is seeking a Customer Success Manager to oversee 8 to 12 enterprise accounts. This role involves engaging with customers, providing training, and ensuring successful product launches during trial periods. The ideal candidate will have 2 years of experience in a similar role, excellent communication skills, and a passion for problem-solving. Benefits include a competitive salary, unlimited vacation, and the flexibility to work from anywhere within specific time zones.

Benefits

Competitive salary

Work from anywhere

Unlimited vacation policy

Full medical coverage

Company issued laptop

Wellness spending allowance

Employee stock option plan

Qualifications

• Minimum 2 years of experience in a Customer Success role.
• 2 years in a startup environment with a SaaS product.
• Experience with enterprise (B2B) customers.
• Creative, self-starter with reliability.

Responsibilities

• Manage 8 to 12 enterprise accounts for growth.
• Conduct customer interviews for feedback.
• Provide training and coaching to clients.
• Support clients during their trial periods.
• Resolve inbound support requests.

Skills

Customer Success expertise

Excellent communication skills

Problem-solving

Flexibility

Team collaboration

Tools

Slack

HubSpot

Pendo

Jira

Confluence

Google Suite

Job description

A fast-growing SaaS company headquartered in Calgary is seeking a Customer Success Manager to oversee 8 to 12 enterprise accounts. This role involves engaging with customers, providing training, and ensuring successful product launches during trial periods. The ideal candidate will have 2 years of experience in a similar role, excellent communication skills, and a passion for problem-solving. Benefits include a competitive salary, unlimited vacation, and the flexibility to work from anywhere within specific time zones.