Enhanced Client Services Supervisor

Homes First Society; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading organization dedicated to breaking the cycle of homelessness seeks an Enhanced Client Services Supervisor. This full-time role involves supervising a unionized workforce, providing case management support, and ensuring quality assurance in services. The ideal candidate will have experience with homeless individuals and strong organizational skills. Join a committed team focused on making a difference in the community.

Qualifications

• At least 3 years’ experience with homeless individuals and those dealing with addictions.
• Supervisory experience in a unionized setting is an asset.

Responsibilities

• Supervise a unionized workforce within the context of the Collective Agreement.
• Provide case management expertise and support to the team.
• Manage employee performance and perform administrative duties.

Skills

Communication

Organization

Time Management

Interpersonal Skills

Conflict Resolution

Education

Post-secondary education in a related field

Job description

Enhanced Client Services Supervisor (ECS-25)

Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type: Permanent, Full-time

Location: near Kennedy Rd and Eglinton Ave E

Hours of Work: Mon-Fri, 9am-5pm, with one late day shift required once per month

Starting Date: ASAP

Job Responsibilities:

• Supervise a unionized workforce within the context of the Collective Agreement.
• Provide case management expertise and support to the Intensive Case Management Workers team.
• Lead partnership development and system navigation, including liaising with health and other service systems.
• Manage supervision and caseloads across case workers, including coordinating regular case conferencing.
• Serve as service resolution lead.
• Oversee quality assurance, reporting, and records management.
• Develop and implement programs aimed at optimizing and continuously improving performance and practices.
• Manage employee performance and perform administrative duties such as vacation planning, timekeeping, and performance reviews.
• Implement and maintain a system for collecting relevant statistics for evaluations, reports, and funding proposals.
• Manage city-operated databases and Homes First case management system.
• Ensure effective communication within the organization and with external agencies.
• Prioritize and assign shift responsibilities and duties to team members.
• Oversee staff in developing individualized case plans and support participants in achieving their goals.
• Ensure all documentation meets agency standards.
• Work occasional weekends and/or evenings when required.
• Carry a 24-hour emergency on-call phone.
• Work in environments where there may be smoke.
• Other responsibilities as required.

Qualifications:

• Post-secondary education in a related field or equivalent experience.
• At least 3 years’ experience working with homeless, under-housed individuals, and those dealing with addictions and mental illness.
• At least 1 year experience supervising unionized staff.
• Experience in assessment, advocacy, referral, and case management, with the ability to prioritize in a fast-paced environment.
• Ability to work effectively in a team environment.
• Excellent communication, organization, and time management skills.
• Supervisory experience in a unionized setting is an asset.
• Knowledge of relevant laws and standards, including Ontario Landlord and Tenant Act and rental legislation.
• Knowledge of community resources and services.
• Interpersonal, conflict resolution, and organizational skills.
• Certificates in First Aid, CPR, Crisis Prevention, and Intervention are assets.
• Homelessness Learning Hub’s Harm Reduction certification is an asset.

Note: The ability to work in smoke environments is required.

The successful applicant must provide a satisfactory criminal record check.

Accommodation

Homes First is committed to accessibility and inclusivity. We provide barrier-free employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations during the recruitment process, please inform us so we can meet your needs.

Covid-19 Vaccination Policy

All candidates offered a position from September 8, 2021, onward must be fully vaccinated and provide proof of vaccination. We will accommodate employees who are legally entitled to an exemption.