Education Services Specialist (Bilingual - English & French)

Doublethink Inc.; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading EdTech company in Toronto is seeking an experienced Education Services Specialist to drive product adoption through training and strategic initiatives. The ideal candidate should have K-12 education experience, be bilingual in French and English, and possess strong presentation skills. Join a passionate team dedicated to enhancing student success with collaborative and innovative practices.

Benefits

Health and dental coverage

Wellness spending account

Flexible vacation days

Extra paid time off during holidays

Paid volunteer day

$1,000 CAD annual learning fund

Remote-friendly work environment

Regular team events

Qualifications

• At least 2 years of experience in education, teaching, or a related field.
• Experience in training or professional development roles.
• Strong understanding of curriculum design and pedagogy.

Responsibilities

• Lead partner training sessions and run webinars.
• Design and promote educational resources.
• Collaborate with Customer Success Managers to analyze usage trends.

Skills

Strong presentation and facilitation skills

Fluency in both English and French

Excellent collaboration and communication skills

High organization skills

Education

Experience in education or related field (K-12 preferred)

Tools

Salesforce

Webinar and content creation tools

Job description

About myBlueprint

myBlueprint is a leading developer of K-12 EdTech tools used by over 1 million students across Canada. We create best-in-class digital portfolios and career/life planning tools to support student success and documentation of learning. You can learn more about us at www.myBlueprint.ca.

Our vision is to empower every student to thrive and succeed in education, career, and life. We're creating an active and engaging learning environment for all students, and we’re are excited about what's next. Come grow your career with us!

About the Opportunity

Reporting to the Senior Manager of Customer Success & Strategy, the Education Services Specialist will support school boards and partners in maximizing platform adoption through training, webinars, resource creation, and strategic initiatives. You’ll collaborate with Customer Success Managers to analyze usage, design targeted engagement campaigns, and implement programs that drive partner success. The role also includes contributing to thought leadership, presenting at conferences, and supporting special projects. This hands‑on, strategic position is ideal for someone passionate about education, building strong relationships, and making a tangible impact on student and partner outcomes.

What you will do

• Lead partner training sessions (virtual and in‑person) and run webinars for various initiatives, including province‑specific programs, to drive product adoption.
• Design, create, and promote educational resources such as lesson plans, course packages, guides, videos, newsletters, and partner‑specific materials.
• Collaborate with Customer Success Managers to analyze usage trends and develop targeted adoption strategies.
• Implement strategic initiatives, training programs, and collaborative partnerships that position myBlueprint as a thought leader in education.
• Host internal learning sessions and share best practices to enable and empower internal teams.
• Maintain and update onboarding modules for internal members, ensuring content is accurate, up‑to‑date, and aligned with best practices.
• Represent myBlueprint at conferences and professional events by delivering presentations, running booths, and reporting key takeaways to cross‑functional teams.
• Maintain data integrity, track adoption metrics, and report on training, webinars, and resource usage.
• Contribute to special projects, translations, and provide ad hoc support for internal teams as needed.

What an ideal candidate will have

• At least 2 years of experience in education, teaching, or a related field, with a strong understanding of curriculum design and pedagogy (K‑12 experience preferred).
• Experience in training, partner enablement, or professional development roles.
• Written and verbal fluency in both English and French.
• Strong presentation and facilitation skills for both in‑person and virtual training sessions.
• Proven experience creating engaging educational resources and instructional materials, including videos, lesson plans, newsletters, and other learning tools.
• Comfort analyzing data to inform adoption strategies and measure impact.
• Excellent collaboration and communication skills across internal teams and external partners.
• Highly organized, able to manage multiple projects and initiatives simultaneously.
• Passion for education and a commitment to improving learning experiences for students and educators.

Bonus points for

• Familiarity with provincial/state curriculum standards and mandates, particularly in career education or student success planning.
• Familiarity with Salesforce.
• Knowledge of webinar and content creation tools (e.g., Canva, Screenpal etc.).
• Prior experience representing organizations at conferences, delivering presentations, or collaborating on thought‑leadership initiatives.

Our Team

Our team is full of talented and purpose‑driven people who are dedicated to making an impact in the education technology industry. We are incredibly proud of the work we do. Joining our team means embracing a high‑performance culture that aligns with our core values. Here's what you can realistically expect:

Accountability: We take ownership of our work and responsibilities. You'll manage a dynamic workload and may face occasional extra hours during peak periods. Our team thrives under pressure, and we hold ourselves accountable for delivering results and meeting high standards. You won't be a good fit if you're not comfortable with a demanding work environment and fluctuating workloads.

Collaboration: We enhance each other's success through effective teamwork and shared goals. While most of our work is remote, our local teams gather in the office 1‑2 times a month. These in‑person meetings are essential for fostering strong relationships and ensuring productive collaboration. You won't be a good fit if you prefer not to engage in occasional in‑person/hybrid meetings or if you struggle with remote teamwork.

Growth: We are dedicated to continuous improvement and professional development. You'll be presented with challenges that promote learning and growth in your role. We offer opportunities for skill‑building and career advancement to support your ongoing progress. You won't be a good fit if you're not open to taking on new challenges and actively seeking personal and professional growth.

Adaptability: We operate in a fast‑paced environment where priorities can shift rapidly. You'll need to adapt to changing conditions and manage multiple tasks efficiently. You'll thrive here if you excel in a dynamic setting and embrace change. You won't be a good fit if you struggle with having a variety of responsibilities and shifting priorities.

Transparency: We prioritize clear and open communication. We're upfront about our expectations and recognize that this type of work environment is not for everyone. Accurate and honest interactions are key to ensuring you have a clear understanding of your role and responsibilities. You won't be a good fit if you are uncomfortable with open communication and transparent feedback.

Community: We work with individuals who are genuinely passionate about education and our mission to support student success. Our team is committed to making a meaningful impact, and we seek those who share this dedication and enthusiasm for our mission. You won't be a good fit if you're not passionate about our mission or if you don't share our commitment to making a difference with our products and services.

At myBlueprint, you'll dive into a fast‑paced environment where your work makes a significant difference. If you're passionate about joining a high‑performance team that thrives on tackling challenges and creating impact, we encourage you to apply.

Benefits & Perks

• Health and dental coverage
• Wellness spending account
• Flexible vacation days, with more earned annually
• Extra paid time off during holidays (Christmas to New Years) and quarterly wellness days
• One paid volunteer day per year to give back to a cause you’re passionate about
• $1,000 CAD annual learning and development fund
• Remote‑friendly work environment with monthly In Office days for collaboration
• Work from anywhere for up to two months a year
• Regular team events and outings
• A results‑oriented culture that rewards your efforts and fosters continuous learning and growth

Our Hiring Process & Commitment

• An introductory phone interview with our People team to discuss the opportunity in more detail; we'll learn more about you and you'll learn more about us!
• A virtual interview with the Hiring Manager to go over your background, the position, and the organization in more detail; we'll dive deeper into the job‑specific and technical components of the role, as well as behavioural aspects. A bilingual colleague will also join to assess your FR speaking skills.
• A short take‑home project for you to complete on your own time; this will give you a better understanding of the work we do as it will be reflective of the role you're applying for.
• An onsite interview for you to meet additional team members; you'll get to meet with cross‑functional stakeholders and gain a holistic view of what life at myBlueprint will look like.
• We extend an offer and you join our team! Offers will be contingent upon successful reference checks and background checks.

How We Use AI in Hiring

At myBlueprint, we’re committed to a fair and transparent hiring process. AI may be used to assist our team with tasks such as screening, assessing, or selecting applicants, organizing schedules, and summarizing interviews. All final hiring decisions are made by people. These systems are carefully vetted to reduce bias and protect applicant privacy, in line with Ontario law and human rights standards.

Diversity, Inclusion & Accessibility

We strive to build a workplace where all employees feel included, valued, and heard. We are dedicated to maintaining a barrier‑free recruitment process and will work with any applicant requesting accommodation at any stage. We embrace diverse perspectives and experiences and encourage candidates to apply, even if your experience doesn’t perfectly align with the job description – there are many pathways to a successful career, and we want to hear about yours!