Ecommerce Strategist

Toronto Film School; Victoria; Remote; CAD 70,000 - 150,000; Full time

Job summary

A fast-growing performance marketing agency is seeking an Ecommerce Strategist to drive client success and manage account strategies. You'll work with various marketing channels and client relationships, leveraging your experience in paid marketing to deliver results. The ideal candidate will have strong communication skills and a proactive mindset. Join a collaborative team that thrives on creativity and growth.

Benefits

Benefits package after probation

Fun virtual events

Casual dress

Work from home

Flexible work schedule

Commuter friendly

Dog friendly

Beer on tap

Qualifications

• 5+ years of paid marketing experience with proven growth.
• 3+ years in Account Manager or Strategist role.
• Ability to manage client relationships effectively.

Responsibilities

• Own client relationships and ensure execution of strategy.
• Monitor account performance across channels.
• Negotiate pricing structures and manage contracts.

Skills

Paid marketing experience

Client-facing experience

Excellent communication skills

Understanding of Ecommerce platforms

Proactive client relationship management

Job description

Overview

We\'re a fast-growing performance marketing agency that manages tens of millions per month in direct-response ad spending for awesome direct-to-consumer brands. We work with disruptive brands, big budgets, and make crazy ideas come to life! Our model is built upon the core values of Alignment and Transparency, which means that, unlike traditional agencies that win by charging huge retainers, Pilothouse wins by delivering huge results. Alongside our team of 180+ members spanning Media Buyers, Copywriters, Content Managers, Landing Page Developers, Content Creators, Email & SMS Coordinators, CGC & Influencer Managers, we need an Ecommerce Strategist to take the lead in client success and account strategy.

REQUIREMENTS

• 5+ years of paid marketing experience, with a solid track record in driving growth through various marketing channels (Meta, Tiktok, Google, etc.).
• 3+ years of client-facing experience, ideally in an Account Manager or Strategist role.
• Excellent communication skills and the ability to lead client discussions with clarity and confidence.
• A deep understanding of Ecommerce platforms, attribution, and pixel tracking.
• Ability to manage client relationships with a proactive and consultative approach.
• Experience with pricing integrity and contract negotiations.
• Ability to identify opportunities for service expansion and upselling, while maintaining alignment with client goals.

ESSENTIAL QUALITIES

• Strategic Thinking: Ability to use performance data, insights, and personal marketing expertise to drive account direction.
• Client-Focused: Confident in guiding clients, building relationships, and driving retention.
• Team Collaboration: Works seamlessly with internal teams and Division Heads to ensure alignment and deliver results.
• Leadership: Capable of leading and motivating executional teams to meet strategic objectives.

THE DAY-TO-DAY

• Client Relationship & Account Strategy: Own the client relationships and ensure the execution of client strategy. Serve as the main point of contact for client calls, meetings, and day-to-day support.
• Media Planning: Monitor account performance and direct the team to execute strategies across channels to meet targets.
• Pricing Integrity & Contract Negotiation: Manage pricing structures, negotiate terms, and ensure service delivery is aligned with client goals.
• Sales & Service Expansion: Collaborate with the sales team to expand services and grow client portfolios.
• Training & Team Collaboration: Coordinate with internal teams to ensure consistent strategy execution and provide feedback to elevate team performance.

ABOUT THE POSITION

Whether you’re new to the advertising space or a seasoned professional, we are looking for individuals who can leave their ego at the door. Attention to detail, hustle, and the ability to manage projects are more important than experience. We welcome the weird and wacky.

Experience managing content for paid media platforms (Meta, Google, Tiktok, etc.) will be an asset, but not a requirement. If you’ve worked with Amazon and are familiar with the platform, we’d love to hear about your experience!

ABOUT PILOTHOUSE

At Pilothouse, we’re focused on building a team of passionate hustlers in the Direct-To-Consumer space who are eager to learn, grow, and push boundaries. We thrive on collaboration, growth, and innovation, and encourage our team to bring even the wildest ideas to the table.

Team culture is everything to us. We have regular check-ins to discuss trends and opportunities, working alongside a group of marketing experts who are just as eager to learn from you as you are from them.

APPLICATION INSTRUCTIONS

Along with your resume, please submit a cover letter and a brief explanation of why you are interested in this position. Feel free to include an example of some of the awesome things you\'ve done that make you stand out.

We appreciate your time and thank all applicants for their interest, but we will only be responding to shortlisted applicants.

BENEFITS

Perks for our online team members:

• Benefits package through Sun Life after completion of the 3-month probationary period
• Fun virtual events – we host company events focused on fun and growth
• Casual dress
• Work from home
• Flexible work schedule

Perks for when you’re ever in town:

• Commuter friendly – bike storage available in our office
• Dog friendly
• Beer on tap – cold, local beer waiting for you

COMPENSATION

70,000 CAD to $150,000 CAD with variable pay, based on experience.