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Tribal Wi-Chi-Way-Win Capital Corporation; Winnipeg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community-based company in Winnipeg seeks an Inbound Customer Service Representative for a part-time role, offering $17.00 to $19.00 per hour. The position involves providing exceptional service in a contact center, requiring excellent customer service skills and technical capabilities. Applicants will undergo security clearance and training, contributing to a diverse and inclusive workplace.

Qualifications

• Must have excellent customer service skills providing a positive experience.
• Ability to assist with smartphone and multiple PC applications.
• Candidates must provide 2 pieces of valid Government ID for clearance.

Responsibilities

• Meet or exceed established performance targets.
• Provide complete and accurate information professionally.
• Identify customer’s needs through effective probing.

Skills

Excellent customer service skills

Multiskilling (reading, keying and listening)

Strong keyboarding and computer skills

Ability to function in a dual monitor setup

Drive for helping customers

Team player; coachable

Job description

Position: Inbound Customer Service Representative – Part time (20-40 hours/week)

Overview

If you are looking to join a dynamic and diversified team in a fast-paced environment that values and respects both its customers and employees, then TWCC Contact Centre Services Ltd. (TCSS) will be an excellent fit for you. We have a 4 week training class beginning on September 15, 2025. The TWCC Group of Companies are committed to the efforts of economic reconciliation for Indigenous people in Manitoba and across Canada. We strive to foster a diverse, inclusive workplace that is not only a representative of the broader community, but also the Indigenous communities that form the ownership of TWCC. As part of this commitment, preference will be given to qualified applicants who self-identify as Indigenous in the application process.

Job Overview: Provide exceptional service to customers requiring information, support and guidance in an inbound contact centre with no sales component. All successful candidates must complete four weeks of paid training.

Responsibilities

• Meet or exceed established performance targets (attendance, call quality, call handling).
• Provide complete and accurate information in a professional, courteous and pleasant manner.
• Identify customer’s needs through effective probing and listening.
• Recommend appropriate options and solutions to fulfill customer’s need.
• Complete post-call documentation accurately and timely.

Required Skills and Attributes

• Excellent customer service skills providing a positive customer experience with every call.
• Multiskilling (reading, keying and listening).
• Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation).
• Ability to function in a dual monitor and multi-program computer setup.
• Drive for helping customers and providing engaging, polite, professional and helpful service.
• Team player; coachable and open to feedback.

Job Requirements

• Security Clearance — TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID prior to employment.

Compensation

Base starting wage is $17.00/hour; however, representatives can earn up to $19.00 with performance incentives.

How to Apply

Please upload a personal resume and cover letter via https://careers.twcc.ca/ or refer to the QR code to be directed to the website.

Thank you for applying; only those selected to progress to the interview process will be contacted.