Document Production Manager

Gowling WLG; Calgary; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An international law firm in Calgary is seeking a Document Production Group Manager to lead their team. The ideal candidate will have over 10 years of management experience and advanced technical expertise in MS Office and Adobe tools. Responsibilities include managing team workflows, ensuring compliance with administrative policies, and fostering a collaborative environment. The firm offers a supportive work culture along with comprehensive benefits, including health coverage from day one, vacation days, and a Group Retirement Savings Plan.

Benefits

100% employer-paid health coverage

15+ vacation days

Parental leave top-up for 26 weeks

Group Retirement Savings Plan with employer match

Employee & Family Assistance Program

Qualifications

• 10+ years of relevant management experience, preferably in a professional services environment.
• Advanced technical expertise in MS Office and Adobe suite.
• Excellent communication skills with all levels of Firm members.

Responsibilities

• Manage workflows and implement process improvements.
• Communicate with team members to clarify directions.
• Advise on administrative compliance.

Skills

Leadership

Organizational skills

Interpersonal skills

Problem-solving skills

Tools

MS Office

Adobe

Kofax

Photoshop

WordLX

Job description

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

We are currently seeking a Document Production Group Manager to lead and oversee the day-to-day operations of our Document Production Group. This role requires strong leadership and organizational skills to set priorities, coordinate workloads, and ensure the efficient redistribution of tasks within the team.

The successful candidate will bring proven expertise and a passion for mentoring and supporting team members, fostering a collaborative environment.

Please note this position may occasionally require work during evenings, weekends, or holidays.

RESPONSIBILITIES

• Provide high-level operational, strategic, and administrative support for the Document Production Group.
• Manage workflows, allocate work, and identify gaps to implement process improvements that enhance efficiency.
• Advise team members on administrative and procedural policies to ensure compliance within a shared services model.
• Communicate with professionals and legal administrative assistants to clarify directions and requests, following up on work product as necessary.
• Provide input on the selection and use of software and tools to deliver high-quality documentation.
• Responsible for hiring, training, and performance management of the Document Production Group team.
• Review, design, and refresh processes related to document production to build efficiencies and improvements.
• Act as a resource regarding standards of document preparation and provide direction on software applications.
• Run reports and deliver insights into performance, trends, and challenges for department operations and projects.
• When required, work alongside specialists to produce high-quality documents.
• Other duties as assigned.

QUALIFICATIONS

• 10+ years of relevant management experience, preferably in a professional services environment.
• Advanced technical expertise in MS Office, Adobe, Kofax, Photoshop, Kofax PDF, and WordLX.
• Ability to work independently, as well as in a team environment.
• Ability to communicate effectively with all levels of Firm members with the aptitude and business acumen to understand, appreciate and take care of internal client needs in a professional and courteous manner.
• Demonstrates a solutions-oriented approach, challenges status quo, and strives to improve processes.
• Excellent interpersonal skills with a proven ability to motivate, work collaboratively, and mentor others.
• Advanced problem-solving skills, including the ability to set priorities while dealing with conflicting and emerging priorities for the department.

BENEFITS/PERKS

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

• 100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
• Benefits coverage for Firm members and their dependents from day one!
• 15+ vacation days and hybrid work flexibility
• Parental leave top-up for 26 weeks (after 12 months of full-time employment)
• Group Retirement Savings Plan with employer match
• Financial protection through short & long-term disability, life, accident & critical illness insurance
• Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
• Recognition awards, appreciation events, and a supportive, collaborative work culture
• Perks and preferred pricing programs, referral bonuses and more

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.