Diversity Manager

Fetch Laundry Network; Hamilton; On-site; CAD 52,000 - 60,000; Full time

Job summary

A leading laundry service provider in Hamilton is seeking a Diversity Manager responsible for overseeing operations and enhancing team performance. This role involves building a strong operations team while ensuring timely deliveries and adherence to safety procedures. The ideal candidate will thrive in a fast-paced environment and possess excellent leadership skills. Fetch Laundry Network offers opportunities for growth as the company expands across Southwestern Ontario, supporting a culture of learning and development.

Qualifications

• Experience supervising or managing teams in shift-based environments.
• Comfortable in fast-moving, operationally intensive environments.
• Strong problem-solving and initiative-taking skills.

Responsibilities

• Oversee delivery and operations ensuring timely, accurate completion.
• Recruit, train, and manage operational teams.
• Maintain performance and enforce safety procedures.
• Collaborate across departments to support growth.

Skills

Fast-paced operational management

Team leadership

Data-driven decision making

Strong communication

Adaptability to evolving technology

Job description

diversity manager

Posted on January 13, 2026 by Employer details Fetch Laundry Network

Job details

The Manager leads the day-to-day performance of Fetch Laundry Network's Hamilton operation. This role brings together delivery routes, retail outlet activity, and laundry operations to ensure everything runs smoothly, efficiently, and to the standard our customers expect as we continue to expand across Southwestern Ontario. This is a hands‑on leadership role for someone who enjoys being close to the work, building teams, and improving how things operate as the business grows.

Responsibilities

• Driving strong, scalable operations – oversee Fetch Laundry's delivery and operations, ensuring work is completed accurately, efficiently, and on time as volumes increase across the region. Manage daily activity while working closely with corporate leadership to prepare the market for ongoing expansion.
• Building and leading the operations team – recruit, train, and manage Drivers and Operations Associates while fostering a culture built on accountability, ownership, and high service standards. Lead from the front, working alongside your team to ensure every order and customer interaction reflects Fetch's commitment to quality.
• Maintaining delivery and operations performance – accountable for dependable, on-time deliveries and well‑run day‑to‑day operations. Enforce safety procedures, improve workflows, address issues quickly, and ensure all work meets Fetch Laundry's operational guidelines.
• Working across the business to support growth – work closely with Corporate Operations, Customer Care, Cleaning Operations, and the Growth team to ensure new volume, new customers, and new markets are supported smoothly and consistently.

Qualifications

• You are comfortable in a fast‑moving, operationally intensive environment and know how to use data while still relying on practical experience and judgement.
• You care deeply about execution, accuracy, and consistency.
• You enjoy leading by example and working alongside your team, including matching their operating days and hours.
• You are comfortable working independently while also collaborating across departments.
• You communicate clearly and build strong working relationships.
• You take initiative and do not need constant direction to move things forward.
• You have experience supervising or managing teams, ideally in an hourly or shift‑based environment.
• You are comfortable working with evolving technology and in businesses that are growing and changing quickly.
• You understand Southwestern Ontario and how businesses operate across the region.

Benefits and Opportunities

Why Fetch Laundry Network? You’ll be joining Fetch Laundry Network at a pivotal point, with the opportunity to help shape how the business operates as it continues to grow. You’ll be part of a fast‑moving company that values learning, development, and ownership. You’ll work alongside a collaborative, experienced team that takes pride in what they build. This role offers the chance to grow with the business as Fetch Laundry Network expands across Southwestern Ontario.

Salary: $52,000 annually

Job Type: Full‑time

Pay: From $52,000.00 per year

Language: English (required)

Licence/Certification: Driver's License (required)

Work Location: In person – Hamilton, ON (On site)

Terms of employment: Full time

Starts as soon as possible

Vacancies: 1