Dispatcher/Driver Kitchener-Waterloo Schools

Transdev Ontario Manitoba; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional transportation service is seeking a Full-Time Dispatcher/Driver in Kitchener. You'll coordinate school routes, act as the communication hub for drivers, and manage operational records. Ideal candidates have strong dispatch experience and customer service skills. The role offers a starting hourly rate of $21.70 with benefits after three months, and the opportunity to upgrade to a B class license.

Benefits

Free B license upgrade

Comprehensive benefits packages

$1000 Employee Referral Bonus

Opportunities for growth within a global firm

Supportive corporate culture

Qualifications

• Experience in dispatch or equivalent education.
• Ability to use a radio for communication.
• Excellent customer service skills.
• Intermediate to advanced communication skills (B2 to C1).

Responsibilities

• Coordinate and assign daily school routes.
• Act as communication hub for drivers.
• Monitor vehicle locations and relay updates.
• Maintain daily operation records.

Skills

dispatch experience

effective communication with drivers

time management

stress management

multi-tasking

problem-solving

customer service skills

verbal and written communication skills

computer literacy

understanding of transportation industry

Education

equivalent education in service industry

Tools

MS Office

Job description

Voyago is hiring a Full-Time Dispatcher/Driver in our Kitchener Schools office!

Your Role

Coordinate and assign daily school routes to ensure safe, timely, and efficient service. Act as the communication hub between drivers, monitors, and supervisors to resolve on-the-road issues quickly. Monitor vehicle locations in real-time and relay critical updates to drivers. Respond to incoming calls and inquiries related to student transportation. Maintain accurate records of daily operations, including attendance, absences, delays, and route changes. Ensure all runs and drivers are accounted for and on schedule so no students are left behind. Prepare and manage reports as directed by the Dispatch Supervisor. Assist with scheduling and tracking vehicle maintenance as needed. Cover a school route when needed or assist with vehicle switch outs.

Your Qualifications

• You have dispatch experience in the transportation or service industry, or equivalent education
• You are able to use a radio to listen, respond, and communicate effectively with drivers while they are en route
• You have excellent time management and stress management skills
• You are a skilled multi-tasker who can prioritize multiple urgent and important tasks
• You take initiative to solve problems and seek out the information needed to do so
• You are able to accurately follow procedures to meet both corporate and legal requirements
• You have a strong track record of providing excellent customer service
• You possess intermediate to advanced verbal and written communication skills (B2 to C1 level or equivalent)
• You are computer literate with proficiency in MS Office, including Word and Excel
• You have a clear understanding of the transportation industry
• You are willing to upgrade your G class licence to a B class licence (all upgrade training provided by Voyago!)
• You are able to work Monday to Friday 9:00 a.m. to 3:00 p.m.

Your Location

This position is 100% in office located at 599 Wabanaki Drive Kitchener, ON

Hourly Rate

The rate for this position is $21.70 per hour with benefits after 3 months. Rate will increase by $1.00 once fully upgraded to a B class licence

Benefits

• We offer free B license upgrade to our dispatchers
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, and a great company perks program
• We have a $1000 Employee Referral Bonus Plan for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer our employees opportunities to build their own experience within a local, global Group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted