Dispatcher

R.G. Henderson & Son Limited; Markham; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading food equipment repair company in York Region is seeking a Dispatcher to manage technician schedules and ensure exceptional customer service. The ideal candidate should have 3 to 5 years of customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment. Proficiency in Microsoft Office and data entry skills are essential for this role.

Qualifications

• 3 to 5 years of customer service experience.
• Team-oriented and customer service approach to work.
• Ability to type 45 wpm.

Responsibilities

• Manage technician communication through calls and emails.
• Process customer orders ensuring accuracy.
• Schedule and coordinate service orders proactively.

Skills

Customer service experience

Strong communication skills

Time management

Organization

Multitasking abilities

Proficiency in Microsoft Office

Data entry skills

Ability to work under pressure

Education

High school education or equivalent

Tools

Microsoft Office

Email applications

Job description

About Us:

RG Henderson, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our team!

Position Summary:

In the role of Dispatcher the primary responsibility is providing exceptional service to our customers by managing the schedules of our technician team, and organizing and prioritizing workload. The Dispatcher must thrive in an extremely fast paced work environment with high deliverables, and develop excellent working relationships with the technician team. This role will report into the Customer Service Manager.

Responsibilities Include:

• Manage technician communication through inbound/outbound phone calls, email, and text message
• Process customer orders (service tickets) through the computer system, ensuring accuracy
• Be proactive in scheduling and coordinating completion of service orders
• Maintain strong working relationships with the Service Technicians and Service Department
• Responsible for coordinating the daily workflow for Service Technicians
• Route technicians to scheduled jobs with attention to efficiency and customer satisfaction
• Ensure balanced workload for technicians and progression of service orders to completion, to meet monthly service budget targets
• Other duties as assigned

Qualifications:

• 3 to 5 years of customer service experience
• Minimum high school education or equivalent
• Intermediate computer skills: Microsoft Office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
• Ability to type 45 wpm
• Strong data entry skills, basic math and proofreading abilities
• Ability to work in a high pressure, fast paced environment
• Team orientated and customer service approach to work
• Strong time management, organization and multitasking abilities
• Excellent communication skills over the phone, in person, and through email
• Knowledge of industrial kitchen equipment would be considered an asset

RG Henderson, a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability-related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.