Director, Professional Services

Sim; Toronto; Hybrid; CAD 195,000 - 243,000; Full time

Job summary

A leading FinTech firm in Toronto is seeking a Director of Professional Services to manage teams and deliver complex projects that enhance client partnerships. The ideal candidate has over 10 years of experience in financial services, with skills in leadership, relationship management, and project execution. This position offers competitive compensation and a flexible hybrid working model.

Benefits

Attractive salary and bonus scheme

Flexible working hours

Professional development opportunities

Health and dental care

Qualifications

• Minimum 10 years in financial services, consulting, or software delivery.
• Demonstrated ability to inspire and develop high-performing teams.
• Experience managing project budgets and forecasting.

Responsibilities

• Drive significant results by managing complex projects.
• Oversee professional services teams to ensure project success.
• Collaborate with executive leadership for strategic initiatives.

Skills

Team leadership

Client relationship management

Project management

Negotiation skills

Time management

Education

10+ years in financial services or consulting

Experience leading teams

Tools

SimCorp Dimension knowledge

Job description

Director, Professional Services

What makes us, us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

Why this role is important to us

At SimCorp, we facilitate the streamlining of investment decisions, accounting, and operations for major global financial institutions. We do this through IT systems, processes, and financial knowledge. Implementing our software by way of high-quality projects is at the core of what we do. To introduce our software to our clients and deliver the outcomes they will adopt, business consultants are essential to us.

In the role of Director, Professional Services you will drive significant results by leading teams and managing complex projects that impact the broader consulting function. With typically 10+ years of experience in professional services or a related field, this role provides strategic input, oversees team performance, and ensures alignment with organizational goals. The Director collaborates with executive leadership and engages in complex interactions with clients and stakeholders, driving innovation and improvements to enhance service delivery and operational efficiency.

What you will be responsible for

Client Delivery and Relationship Management

• Oversee professional services teams to ensure projects are delivered on time, within scope, and aligned with strategic objectives.
• Manage complex interactions with senior stakeholders and key clients, ensuring clear communication and trusted partnerships.
• Act as the executive sponsor for SimCorp Dimension implementations across the U.S. and Canada, providing leadership and guidance to both client and internal teams.

Team Leadership and Collaboration

• Identify, recruit, and retain top industry talent to build a high-performing consulting team.
• Lead, mentor, and develop delivery consultants and stream leads, fostering a culture of accountability, growth and client success.
• Monitor team outcomes, set strategic direction, and implement initiatives to improve delivery quality and client satisfaction.
• Collaborate with global delivery, product, and operations teams to ensure seamless regional and global client experiences.
• Promote best practices and continuous learning across teams to maintain consistent standards and innovation.

Execution and Operational Excellence

• Design and implement improvements that enhance efficiency and scalability in service delivery.
• Ensure team activities support SimCorp’s long-term goals and operational strategies.
• Collaborate with cross-functional teams to deliver innovative solutions that meet client needs and drive business value.

Strategic Contribution

• Drive strategic initiatives and provide recommendations to enhance service offerings and operational excellence.
• Partner with sales and account teams to shape proposals, providing delivery insights that strengthen client confidence.

What We Value

• Minimum 10 years in financial services, consulting, or software delivery, with at least 5 years leading teams or managing complex projects in financial markets.
• Demonstrated ability to inspire, engage, and develop high-performing teams while driving accountability and results.
• Skilled at cultivating strong client and stakeholder relationships that foster trust and long-term partnerships.
• Ability to balance quality, cost, risk, and resources to deliver optimal outcomes under pressure.
• Hands‑on experience managing project budgets, forecasting, and reporting to ensure financial health and transparency.
• Familiarity with enterprise financial platforms; knowledge of SimCorp Dimension is a strong advantage.
• Deep understanding of project governance, planning, and execution methodologies.
• Exceptional time management and prioritization skills to handle multiple initiatives simultaneously.
• Ability to clearly articulate ideas and influence outcomes through effective presentations and interpersonal engagement.
• Strong negotiation, persuasion, and conflict resolution skills to drive successful delivery and client satisfaction.
• Based in Toronto with the ability to attend the office at least two days per week.

Benefits

Attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model — working from SimCorp’s office two days a week. And opportunities for professional development: there is never only one route — we offer a personal approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp.

For Toronto only: The salary range for this position is $195,000 - $243,000 CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA.

Next steps

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

SimCorp welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates who require accommodation during the recruitment process should contact the People & Culture team at [e-mail].

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

SimCorp Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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