Director, Product - Value Add Services (Hybrid)

Moneris Solutions Corp.; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading financial technology company is seeking a Director of Product in Toronto to lead the Product Management team within the Value Add Services portfolio. The role requires extensive experience in product lifecycle management and strong leadership skills to effectively guide a team towards achieving market-driven objectives. The ideal candidate will possess a background in Agile methodologies and have a proven ability to foster collaboration across multiple stakeholder groups. This position offers a hybrid work arrangement with a focus on career development and competitive benefits.

Benefits

Performance-based bonuses

Flexible benefits from day one

Retirement planning support

Growth and development opportunities

Holistic wellness support

Hybrid work arrangements

Qualifications

• 10+ years of product management experience.
• 5+ years of leadership and people management experience.
• Knowledge in Agile methodologies and best practices.

Responsibilities

• Lead a team of Product Managers for portfolio strategy.
• Manage product life cycle from ideation to launch.
• Drive customer experience and product success metrics.

Skills

Product management

Leadership

Agile methodologies

Strategic planning

Communication

Conflict resolution

Education

Bachelor’s degree

Master’s degree (considered an asset)

Job description

Overview

Director, Product - Value Add Services (Hybrid) – Toronto, ON. Full-time, hybrid work arrangement.

Your Moneris Career - The Opportunity

As Director, Product (Value Add Services) within the Small to Medium Business (SMB) portfolio, you will lead a team of Product Managers responsible for the product life cycle management of varying solutions within the portfolio. You will work with a cross-functional team to shape how Moneris meets the needs of current and future merchants and partners, aiming to enhance our competitive position in the payments industry. You will bring proven technical and merchant-facing product management skills to the table.

Location: Based in our Toronto office with in-office collaboration and remote flexibility.

Reporting Relationship: You will report to the Vice President, Product - Small to Medium Business (SMB).

What you’ll do

• Iterate and implement the portfolio strategy across products and markets, ensuring a meaningful product roadmap.
• Manage the product life cycle for new and in-market products from ideation to development and through launch.
• Guide product packaging, pricing, and positioning, and support sales initiatives to increase market reach.
• Lead a team of product managers, agile teams, and developers, providing support to help them achieve their mandate and goals.
• Promote dialogue between counterparts in Product, Marketing, and Sales and collaborate with Technology, Compliance and Legal to achieve portfolio goals in a timely manner.
• Work with Partnership, Business Development and Corporate Development teams on evaluating new ideas, products and solutions available in the market.
• Drive excellence in customer experience / satisfaction and lead the practice of measuring the success of products in the assigned portfolio. Maintain visibility to project scopes, schedules, and cost implications and resolve roadblocks affecting delivery of solutions.
• Responsible for aggregate Product profit and loss (P&L) and Objectives & Key Results (OKRs) in the portfolio.
• Foster and lead an environment advocating for professional and personal growth and development of all team members, guiding them to achieve their career potential.
• Develop and manage the department's annual business plans to support the annual, mid- and long-term business plan.

What you bring

• Bachelor’s degree required, or equivalent work experience. Master’s degree considered an asset.
• Minimum 10 years of experience in product management.
• Minimum 5 years of leadership and people management. Proficient in engaging/influencing audiences, passion and ability to motivate others, and building relationships to achieve broader organizational goals.
• Knowledge of Agile methodologies and best practices; ability to learn/use applicable tools and processes.
• Expertise in strategic planning, project management, portfolio management, change management, governance, and compliance.
• Outstanding verbal and written communication skills; ability to present technical and end-user experience perspectives to senior management and persuade them of value.
• Experience with both theoretical and practical aspects of product management, including tools, processes, and techniques.
• Experience with project processes, Scrum framework, managing budgets, financial analysis, stakeholder relationships, and negotiation.
• Seasoned leader with experience leading teams to high performance; strong conflict resolution skills and ability to guide teams through change.
• Proficiency in payment systems and the merchant acquiring business is an asset.

What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you’ll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits from day one, and a choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards programs, exclusive banking perks from RBC & BMO, and access to employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee.

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientations and intersectional identities. We acknowledge that equity-deserving groups are less likely to apply unless they feel they meet all requirements posted. We encourage you to apply and share in the application form the transferrable experience you bring and how this will support your success in this role. Find Moneris. We’re the original Canadian fintech. Powering businesses—from the smallest micro-merchant to large enterprises—with the commerce solutions, expert knowledge and local support they need to reach their full potential. Our commitment to you includes resources, opportunities and an inclusive environment that empowers our people to drive their careers forward and create a positive impact on Canadian businesses. Moneris is proud to be recognized for inclusion and to create an inclusive workplace where everyone belongs.