Director, Product Management

MasterCard; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Mastercard seeks a Director of Product Management to lead initiatives within the Global Cardholder Services team. This role encompasses sales engagement, go-to-market strategy, and marketing communications, with a focus on achieving revenue goals and enhancing stakeholder collaboration.

Qualifications

• Outstanding communication skills.
• Proven leadership skills with experience in developing team members.
• Customer-first mindset with curiosity about industry trends.

Responsibilities

• Design global collateral plans and training programs.
• Manage agency relationships and strategies for collateral.
• Collaborate with regions to track sales pipeline and ensure revenue targets.

Skills

Communication

Leadership

Collaboration

Agile mindset

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Product Management Overview

Mastercard provides a range of technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Director of Commercialization will work across sales engagement, go-to-market strategy, and marketing communications. This key role will be responsible for achieving impactful revenue targets and increasing awareness of Cardholder Services both internally and externally.

The successful candidate will partner with key stakeholders across global and regional Cardholder Services teams, Sales/Account Management, Finance, and B2B Marketing to gather, analyze, and disseminate relevant information. The ideal candidate is organized, an effective communicator, flexible, and a strong leader.

Roles and Responsibilities

1. Sales Engagement:

• Design global collateral plans and training programs for key stakeholders (sales, account management, etc.)
• Manage agency relationships and strategies for collateral and research
• Collaborate with regions to track the sales pipeline and ensure revenue targets are met
• Create case studies and conduct research to support the Cardholder Services narrative through data

Go-to-Market Strategy:

• Partner with segment or product teams to develop strategies for new go-to-market approaches (e.g., debit, SME)
• Create strategies for channel expansion beyond Loyalty Sales; oversee the launch of Benefit Pass in LAC and NAM and expansion to additional regions
• Collaborate with the new benefits team on launching new benefits

Marketing / Communications:

• Create and identify distribution channels for issuer marketing to promote benefits usage
• Partner with regions and external agencies to manage the Global Services Google Ad budget and strategy
• Coordinate with PR / Communications on speaking or event opportunities for Cardholder Services internally and externally

Qualifications

• Outstanding communication skills, with the ability to present ideas clearly and tailor messages to different audiences
• Proven leadership skills with experience in developing team members
• Customer-first mindset with curiosity about industry trends and ability to adapt CHS positioning accordingly
• Skilled in influencing and motivating collaboration, with a vision for unifying sales and regional stakeholders around strategic goals
• Collaborative team player who embodies the “Mastercard Way” and fosters alignment across diverse teams
• Agile mindset with the ability to quickly understand new ideas and demonstrate critical thinking

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants regardless of gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or other protected characteristics. If you require accommodations during the application or recruitment process, please contact [e-mail].

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or contractor must:

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of accessed information
• Report any suspected security violations or breaches
• Complete all mandatory security trainings as per Mastercard’s guidelines