Director, Pharmacovigilance & Medical Information

Cencora; Toronto; Remote; CAD 100,000 - 150,000; Full time

Job summary

A healthcare company in Toronto is seeking a Director for Pharmacovigilance and Medical Information. This role involves managing teams for pharmacovigilance services, ensuring compliance with regulations, and maintaining client relationships. Candidates should have significant experience in pharmacovigilance and strong leadership skills. This position offers a full-time commitment with a comprehensive benefits package.

Benefits

Comprehensive medical, dental, and vision care

Paid parental and caregiver leave

Training and professional development programs

Qualifications

• Healthcare professional or extensive equivalent experience and related training.
• 10 - 15 years pharmacovigilance experience required.
• 5 to 10 years experience in managing human resources.

Responsibilities

• Leading a team handling pharmacovigilance services for clients.
• Managing client relationship and expectations.
• Developing and maintaining required SOPs.
• Compiling data for financial invoices.

Skills

Excellent written and verbal communication skills

Direct experience and knowledge of drug products

Time management and multi-tasking skills

Project management and people management skills

Strong analytical and mathematical skills

Ability to communicate effectively

Excellent problem-solving skills

Education

Degree educated

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Innomar Strategies Canada are looking for a Director Pharmacovigilance and Medical Information to be remote based in Canada.

This role will direct full service pharmacovigilance and Medical Information functions and manage client interactions.

Responsibilities

• Leading a team that will handle pharmacovigilance services for clients for which Innomar is not involved in a Patient Support Program. This may include case processing and reporting to Health Authorities, writing of aggregate reports, literature search and review, Health Canada database monitoring, signal detection, Risk Management Plan, etc.
• Leading a team that will handle all Medical Information requests for Innomar clients including a call centre, executing on Standard Medical Information Requests, developing responses to Complex Medical Information Requests and communicating with patients, healthcare professionals and company personnel.
• Managing client relationship and expectations by participating in client meetings, providing advice on various pharmacovigilance and Medical Information topics, following up on action items and completing appropriate tasks as necessary.
• Developing and maintaining required SOPs and work instructions compliant with the Food and Drugs Act and Regulations, Guidelines from Health Canada or other regulations as needed.
• Compiling data for financial invoices every month and monitoring team performance, discussing any recommendations with Senior Director Pharmacovigilance and Medical Information.
• Responsible for the overall management of all clients to ensure compliance with client key performance indicators as well as with internal individual case submission compliance threshold of 99%.
• Maintaining the team activities in an audit or inspection ready mode for all clients and collaborating with internal colleagues and clients for all audits and inspections activities.
• Reviewing, commenting and providing guidance on writing of various reports.
• Developing and maintaining partnerships with decision-makers within all departments to effectively achieve business results.
• Acting as primary contact for clients with responsibility for maintaining client relationships including quality, consistency and timely responses to inquiries.
• Identifying client issues and develop effective strategies in order to bring projects to a successful completion which results in enhanced client satisfaction.
• Responsible for presentation of client services and training seminars as required.
• Managing and developing staff to strengthen Associates' knowledge and expertise in pharmacovigilance services and Medical Information.
• Providing technical expertise for the maintenance of databases supporting departmental activities as well as managing any external service providers involved in day to day activities (examples: ProQuest MedDRA).
• Other related duties as assigned.

#LI-VC1

Education

Education : Degree educated

Work Experience

• Healthcare professional or extensive equivalent experience and related training.
• 10 - 15 years pharmacovigilance experience
• 5 to 10 years experience in managing human resources
• Bilingual Fluent in English and French preferred

Skills and Knowledge

• Excellent written and verbal communication skills including client presentations and training services.
• Direct experience and working knowledge of a wide range of drug products.
• Development and maintenance of work processes in line with customer needs and expectations.
• Time management and multi-tasking skills.
• Effective project management and people management skills
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose. In addition to traditional offerings like medical, dental and vision care we provide a comprehensive suite of benefits that focus on the physical, emotional, financial and social aspects of wellness. This includes support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave and paid caregiver leave. To encourage personal growth we offer a variety of training programs, professional development resources and opportunities to participate in mentorship programs, employee resource groups, volunteer activities and more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state, or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy

Cencora is committed to fair and accessible employment; requested accommodations will be provided during recruitment, assessment, hiring processes and during employment.

Affiliated Companies: Innomar Strategies

Required Experience

Director

Key Skills

EMR Systems,Post Residency Experience,Occupational Health Experience,Clinical Research,Managed Care,Primary Care Experience,Medical Management,Utilization Management,Clinical Development,Clinical Trials,Leadership Experience,Medicare

Employment Type: Full-Time

Experience: years

Vacancy: 1