Director, Omnichannel Enablement

Klick; Toronto; Hybrid; CAD 150,000 - 170,000; Full time

Job summary

A leading life sciences firm in Toronto seeks a Director of Omnichannel Enablement to lead strategic digital transformation initiatives. The ideal candidate will have over 8 years of experience in healthcare digital transformation, skilled in designing and delivering large-scale omnichannel programs. Responsibilities include crafting integrated campaigns and building trusted relationships with senior stakeholders. This role offers a competitive salary range of CAD $150,000 - $170,000 and promotes a culture of inclusion and collaboration.

Qualifications

• 8+ years of leadership experience in healthcare digital transformation.
• Proven success in driving commercial strategies.
• Ability to influence senior stakeholders effectively.

Responsibilities

• Lead omnichannel strategies aligning with client goals.
• Design and oversee integrated campaigns across channels.
• Build relationships with senior client stakeholders.

Skills

Leadership experience in healthcare digital transformation

Designing large-scale omnichannel programs

Data-driven strategy

Client stakeholder management

Knowledge of digital marketing regulations

Experience with AI/ML-powered tools

Education

Bachelor’s degree in Marketing, Business, Life Sciences, Technology or related discipline

MBA or advanced degree preferred

Tools

Veeva

Salesforce Health Cloud

Marketo

Job description

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Omnichannel Enablement Craft
The Omnichannel Enablement craft partners with life sciences clients to design, implement, and optimize connected customer experiences across the healthcare ecosystem. We blend strategy, technology, data, and change leadership to help brands reach patients, HCPs, and caregivers with meaningful, measurable engagement. Our teams guide clients through digital transformation, enabling modern operating models and stronger outcomes.

Job Description

The Director, Omnichannel Enablement leads strategic digital transformation programs across the healthcare landscape, partnering with clients to shape and execute omnichannel roadmaps that drive measurable impact. This role combines deep expertise in digital healthcare, data-driven strategy, and cross-functional leadership to elevate customer engagement across patient, HCP, and payer journeys. Ideal candidates thrive at the intersection of strategy, technology, and change management, guiding organizations toward modern, scalable omnichannel models.

What You’ll Do:

• Lead the development of omnichannel strategies that align with client goals, regulatory requirements, and commercial priorities
• Design and oversee integrated campaigns and experiences across channels, ensuring cohesive planning, execution, and optimization
• Establish measurement frameworks and data models that support segmentation, attribution, and performance insights
• Build trusted relationships with senior client stakeholders, serving as a strategic advisor and partner in digital transformation
• Lead and develop a multidisciplinary team, fostering continuous learning and operational excellence

Qualifications

Required:

• Bachelor’s degree in Marketing, Business, Life Sciences, Technology, or related discipline; MBA or advanced degree preferred
• 8+ years of leadership experience in healthcare digital transformation, commercial strategy, or consulting
• Proven success designing and delivering large-scale omnichannel programs for pharmaceutical or biotech clients
• Strong understanding of life sciences commercialization, including field enablement and post-launch support
• Expertise with healthcare data ecosystems, CRM and martech platforms, and analytics tools (e.g., Veeva, Salesforce Health Cloud, Marketo)
• Ability to influence and collaborate with senior stakeholders, presenting complex strategies with clarity
• Experience managing budgets, forecasting, and evaluating ROI for digital programs
• Demonstrated ability to lead teams and manage multiple priorities within a fast-paced, matrixed environment
• Knowledge of regulations governing digital marketing in healthcare (e.g., FDA, HIPAA)
• Experience with AI/ML-powered personalization or decision-support tools
• Background in journey mapping, real-world evidence initiatives, or digital therapeutics
• Familiarity with advanced testing methodologies and optimization frameworks
• Ability to translate digital innovation trends into practical applications for clients
• Comfort integrating AI into daily work and team processes

Additional Information

This posting is for an existing vacancy at Klick.

The base salary range for this position is between CAD $150,000 - $170,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.

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Our Commitment to Inclusion
Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [e-mail] and we will work with you to meet your accessibility needs and ensure you have a positive experience.