Director, Omni-Channel Sales & Business Development

Puig; Oakville; On-site; CAD 80,000 - 110,000; Full time

Job summary

A prominent beauty company in Oakville is seeking a seasoned commercial leader to drive omni-channel sales and partner with key retailers. The ideal candidate will bring over 7 years of experience in the beauty sector, fluency in English and French, and a proven ability to develop strategic partnerships. This role requires excellent project management skills and occasional travel. Join us to lead initiatives that drive growth in a dynamic market.

Qualifications

• 7+ years of commercial sales/e-retail experience in beauty.
• Proven ability to drive sales growth with top retailers.
• Strong track record in digital communication strategies.

Responsibilities

• Oversee key account relationships with ACI Brands Inc.
• Develop and negotiate business plans to grow the business.
• Analyze performance and establish KPI trackers.

Skills

Commercial sales experience

Partnership development

Project management

Fluent in English

Fluent in French

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Overview

The Opportunity: Drive Puig’s omni-channel acceleration for the Prestige segment across brick-and-mortar and e-commerce. Strengthen every step of the funnel with key retail partners. Lead robust commercial plans and growth initiatives for in-store and e-tailing to deliver monthly and annual revenue goals.

What you’ll do

Commercial Strategy:

• Oversee key account relationships and retailer meetings with ACI Brands Inc.; develop and negotiate business plans and targets to profitably grow the business
• Negotiate and adapt commercial trade terms by client to meet sales and margin objectives
• Liaise with ACI account teams to monitor, track, and report weekly/monthly shipment budgets and order flow, ensuring all programs and launches meet on-counter dates
• Monitor retailer inventory and replenishment with ACI; proactively address opportunities or challenges
• Lead quarterly/seasonal account reviews with ACI to align on future actions and strategies
• Conduct monthly (or as needed) market visits with the ACI field team to identify sales support needs and growth opportunities that deliver plan
• Ensure best-in-class execution of launches and portfolio updates (timeliness, quality, targeting); implement corrective actions when needed
• Develop, negotiate, and manage sales budgets including co-op, demo, and sales incentives
• Participate in bi-weekly/monthly sales meetings to motivate the team and provide direction based on results and feedback

Analyze performance:

• Establish KPI trackers with partners to clearly identify performance vs. target; diagnose gaps and drive actions to close them
• Execute ongoing competitive and retailer analysis (retailer emails, social channels, and periodic competitive audits) to generate insights and tactics that improve our value proposition across B&M and e-commerce
• Expand category, retailer, and market landscape knowledge to pinpoint key business drivers

Partnerships:

• Maximize communication efficiency; leverage cross-functional resources (internal and external)
• Provide clear written and verbal updates to align multiple stakeholders; ensure touchpoints and messaging are coordinated and measured
• Multitask across multiple retailers, brands, and cross-functional workstreams
• Partner hand-in-hand with ACI Brands Inc. on omni-channel strategy and execution; program online activations as needed
• Work closely with Marketing & Media to bring a merchandising vision to life across digital and B&M co-op campaigns
• Liaise with Operations on demand planning and fulfillment request inventory, forecast needs, and communicate clear launch and promotion dates aligned to business requirements
• Develop and manage customer P&L s in partnership with Finance
• Collaborate with the Global E-commerce team on the merchandising calendar and apply best practices from other markets

Qualifications

• Bachelor’s degree; 7+ years of commercial sales/e-retail in beauty
• Proven ability to drive sales growth, rankings, and market share, with experience partnering with top retailers (e.g., Holt Renfrew, Sephora, Jean Coutu, Shoppers Drug Mart)
• Strong track record building digital communication strategies supported by ROI analysis
• Demonstrated leadership: motivate sales teams, negotiate effectively, and craft innovative, first-to-market solutions
• Excellent project management and attention to detail; adept at juggling multiple priorities and collaborating cross-functionally
• Ability to travel 30% annually both domestically and internationally
• Fluency in English and French (preferred)
• Proficient in Microsoft Office Suite

EEOC

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team.We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.