Director of Talent & Culture

Rosewood Hotel Georgia; Vancouver; On-site; CAD 100,000 - 130,000; Full time

Job summary

A luxury hotel in Vancouver seeks a Director of Talent & Culture to lead people initiatives aligned with the brand's philosophy. This pivotal role requires extensive experience in senior leadership within luxury hospitality, a strong background in compensation and benefits, and the ability to foster a culture of belonging. The successful candidate will manage Talent & Culture strategies, drive employer branding, and ensure operational excellence through effective recruitment and associate engagement. Join us to shape a high-performing team in a dynamic environment.

Qualifications

• Extensive experience in senior Talent & Culture leadership roles within luxury hospitality.
• Deep understanding of compensation, benefits, recruitment, and talent development practices.
• Proven ability to drive associate engagement and foster a culture of belonging.

Responsibilities

• Lead the development and execution of Talent & Culture strategies aligned with Rosewood’s vision.
• Prepare and manage annual budgets for Talent & Culture.
• Drive employer branding and ensure brand integrity across initiatives.
• Facilitate implementation of core programs to help associates live the brand.
• Forecast manpower requirements and lead effective recruitment strategies.

Skills

Senior Talent & Culture leadership experience

Strategic thinking

Compensation understanding

Excellent communication skills

Leadership and people management

Guest centricity

Education

Bachelor’s degree in Human Resources Management

Job description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and multi-talented Director of Talent & Culture. As part of the Talent & Culture Division, which focuses on building a purpose-driven, high performing, and values-led workforce, this role contributes to the strategic development and execution of people initiatives across the hotel. You will report directly to the Managing Director, collaborating closely with Rosewood Hotel Group’s corporate Talent & Culture team, Finance, and all operational departments to ensure the hotel’s people strategy aligns with its brand philosophy and business goals.

The Director of Talent & Culture plays a critical role in shaping the hotel’s people strategy, fostering a culture of belonging, and ensuring operational excellence through talent development and engagement. This role leads the formulation and implementation of all Talent & Culture strategies, including recruitment, compensation and benefits, associate relations, safety programs, and performance management. With a long-term and strategic mindset, the Director ensures the hotel maintains a sustainable, productive, and competent workforce that supports its brand values and operational needs.

How You'll Make The Place

• Lead the development and execution of Talent & Culture strategies aligned with Rosewood’s vision, mission, and values.
• Prepare and manage annual budgets for Talent & Culture, monitoring performance and implementing corrective actions.
• Drive employer branding and ensure brand integrity is maintained across all people related initiatives.
• Collaborate with corporate teams to develop training materials and master trainer programs that embed culture and brand values.
• Facilitate implementation of core programs that help associates live the brand and deliver Relationship Hospitality.
• Forecast manpower requirements and lead effective recruitment strategies to attract top talent.
• Interview management-level candidates and review job descriptions and organizational structures regularly.
• Collect and analyze compensation and benefits data to ensure competitiveness and internal equity.
• Lead annual salary reviews and oversee bonus plans, salary administration, and historical data reporting.
• Maintain confidentiality and security of all associate and hotel records.
• Oversee and supervise the Talent Development function to support operational needs and foster a learning culture.
• Conduct training programs and collaborate with Corporate to promote continuous improvement.
• Design effective communication systems for compensation, benefits, and associate services.
• Develop wellness, recognition, and incentive programs to enhance engagement and performance.
• Create internal communication standards including newsletters, bulletins, and video channels.
• Organize associate sports and social activities to promote team spirit and morale.
• Lead the performance appraisal process and ensure consistent application of evaluation methodologies.
• Counsel managers on associate relations, disciplinary actions, and conflict resolution.
• Conduct investigations and monitor performance improvement processes.
• Review and approve employment termination recommendations.
• Represent the hotel in associate-related legal matters.
• Analyze workforce productivity metrics such as turnover and absenteeism to identify trends and solutions.
• Maintain a heart-of-house environment reflective of the brand.
• Monitor and ensure implementation of Rosewood Hotels & Resorts standards.
• Develop and execute strategies to achieve guest service goals.
• Review Brand Talent & Culture Operational Management Review results and lead improvement plans.

Skills and Experience

• Extensive experience in senior Talent & Culture leadership roles within luxury hospitality.
• Strong strategic thinking, initiative, and-making capabilities.
• Deep understanding of compensation, benefits, recruitment, and talent development practices.
• Excellent communication, presentation, and relationship-building skills.
• Effective leadership and people management competencies, including mentoring and team development.
• Proven ability to drive associate engagement and foster a culture of belonging.
• Business acumen with the ability to deliver tangible results and support operational needs.
• Bachelor’s degree or equivalent in Human Resources Management.
• Thorough understanding of regional markets and labor laws.
• Strong guest centricity and alignment with brand values and service philosophy.

Competencies

Connection - Connects and builds long-lasting relationships with guests, colleagues and stakeholders. Collaborates well with trust and respect to people of diverse backgrounds. Supports and genuinely cares for others. Embraces shared success.

Guest Centricity - Sets and maintains high quality and guest service standards. Focuses on guest needs and satisfaction. Offers personalized service/experience to meet and exceed expectations. Plans and executes tasks effectively to realize service standards and brand expectations.

Influencing - Communicates clearly and concisely. Shares information and promotes ideas in a credible and influencing manner. Adjusts communication style and approach to suit audience. Gains agreement and commitment from others by persuading and negotiating.

Integrity - Upholds organizational principles and values. Follows procedures and guidelines without unconstructive challenge. Advocates responsibility and contribution to the organization mission and the community.

Drive - Tackles challenges with enthusiasm and perseverance. Works hard and goes the extra mile. Seeks progression, identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities.

Adaptability - Generates and is open to new ideas, approaches and insights. Proactively creates innovative solutions. Adapts to changes with flexibility and resilience. Seeks opportunities for organizational improvement and drives change initiatives effectively.

Initiative - Takes initiative and ownership of making decisions and actions timely and independently. Takes calculated risks and makes considered decisions based on information and intelligence across the organization.

Strategic Thinking - Sets and develops strategies aligned with organizational vision and future aspirations. Takes a long-term and big-picture view of the business. Communicates compelling visions and translates that into plans and actions.

Business Acumen - Keeps up to date with market trends and industry dynamics. Identifies business opportunities for the organization. Demonstrates financial awareness. Thinks in terms of profits, loss and added value. Delivers tangible business results.

People Leadership - Provides others with a clear direction and sets appropriate standards of behavior. Motivates, empowers others and delegates work appropriately. Provides staff with development opportunities and support. Builds capable and diverse teams.