Director of Product Operations

Woolf; Vancouver; Remote; CAD 80,000 - 120,000; Part time

Job summary

An innovative education company is seeking a Director of Product Operations to enhance college onboarding on their platform. This role requires strong experience in product management, effective communication across teams, and technical proficiency. Candidates should have a proven track record in EdTech or B2B SaaS. The position offers remote flexibility and opportunities for growth within a mission-driven team.

Benefits

Remote flexibility

Global impact on education

Growth potential within the company

Innovative culture

Qualifications

• 5+ years in product management or software development, with 3+ years in EdTech or B2B SaaS.
• Strong technical aptitude for complex platforms.
• Proven success in onboarding clients and delivering training.

Responsibilities

• Build relationships with college POCs across communications.
• Support technical onboarding, including API/SDK integration.
• Generate reports to identify operational bottlenecks.

Skills

Product management

Technical onboarding

Client training

Project management

Data analysis

Cross-functional collaboration

Tools

Airlock

Notion

Asana

Jira

Google Sheets

Job description

About Woolf

Woolf is redefining higher education by increasing access to world-class, globally recognized, and transferable degrees. We enable institutions, educators, and entrepreneurs to launch accredited degree programs at speed and scale, ensuring that high-quality education is more accessible than ever.

As a category-defining company, Woolf is accelerating innovation in higher education, creating new opportunities for learning without borders. Backed by leading Silicon Valley investors, we are a globally distributed, remote-first team building the future of education. Learn more at Woolf University.

About The Role

We're seeking a strategic and proactive Director of Product Operations to lead the onboarding and success of member colleges on Woolf's platform. You'll streamline operations, support users, and drive cross-functional collaboration to ensure seamless adoption and long-term value. By leveraging data and optimizing workflows, you'll help scale our services and deliver a best-in-class experience for our partners.

What You'll Do

• Build strong, trust-based relationships with college points of contact (POCs) through clear, proactive communication across Slack, email, and weekly check-ins
• Develop deep expertise in Woolf's tools—especially Airlock—to support colleges with technical onboarding, including API/SDK integration and compliance workflows
• Analyze user data and generate reports to uncover operational bottlenecks, product friction, or compliance gaps; translate insights into clear, actionable steps for member colleges
• Collaborate cross-functionally with product, engineering, and support to ensure smooth implementation, resolve escalations, and drive continuous improvement
• Champion scalable systems and practices that evolve our onboarding and support processes from manual to automated, increasing efficiency and consistency at scale

What You Bring

• 5+ years of experience in product management or software development, with at least 3 years in EdTech or B2B SaaS
• Strong technical aptitude; comfortable learning complex platforms like Airlock, including API/SDK capabilities
• Proven success onboarding clients, delivering training, and creating clear documentation
• Skilled in using tools like Notion, Asana, or Jira for project management, and Google Sheets or BI dashboards for data analysis
• Excellent communicator with the ability to explain technical concepts to non-technical users
• Experienced in cross-functional collaboration, problem-solving, and managing multiple projects or accounts in a fast-paced environment
• Strong interpersonal skills with a track record of building trust and supporting partner success

Benefits

• Contract Structure & Compensation
• • Contract Type: Independent Contractor (Global)
  • Please note: contractors are responsible for their own taxes and benefits in compliance with their local regulations

Why Woolf

• Global Impact: Work with education leaders worldwide to shape the future of learning
• Remote Flexibility: Work from anywhere with a schedule that fits your lifestyle
• Growth Potential: Join a fast-growing company with opportunities to expand your role
• Innovative Culture: Be part of a mission-driven team backed by top investors