Director of Operations

Guelph CHC; Guelph; On-site; CAD 100,000 - 125,000; Full time

Job summary

A community health organization in Ontario is seeking a Director of Operations to provide leadership across multiple functions including IT, Finance, and HR. The role requires overseeing quality improvement initiatives and supporting a multidisciplinary team. Candidates should ideally have an undergraduate degree and 5-8 years of experience in a leadership role within health services. This position ensures strategic alignment with organizational goals while promoting health equity and community wellbeing.

Qualifications

• 5-8 years of progressive leadership experience managing teams.
• Experience in community-based primary health care is an asset.
• Strong understanding of health sector financial and statistical reporting standards.

Responsibilities

• Provide strategic oversight for operations across multiple sites.
• Lead risk management related to IT/IM and performance monitoring.
• Oversee continuous quality improvement initiatives.

Skills

Leadership

Program development

Financial reporting

Decision-making

Change management

Education

Undergraduate degree in a relevant discipline

Graduate degree in Health Admin, Business Admin or Finance

Job description

PROGRAM AREA: Operations

EMPLOYMENT STATUS: Full-time, 18 month contract

HOURS/WEEK: 35 Hours per week

What We Live By:

• Our Vision: A community without barriers to health and wellbeing.
• Our Mission: We work with our community to promote and sustain health and wellbeing for all.
• Our Values: Compassion, Social Justice, Courage, Integrity, Adaptability.

Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as:

• Homeless or at risk of homelessness
• Living on low income
• newcomers to Canada with language barriers
• Having moderate to severe mental health and/or addiction issues
• Having moderate to severe disabilities
• Indigenous First Nations, Inuit and Métis
• Black, mixed race and racialized populations
• Experiencing intersectional oppression
• 2SLGBTQIA+
• Vulnerable children and their families experiencing conflict, isolation or attachment struggle

The Director of Operations plays a key leadership role within GCHC, providing strategic direction and oversight across multiple operational functions including IT/IM, Finance, HR, Facilities, and Equity, Diversity & Inclusion (EDI). This role is critical in ensuring that our teams have the back‑office support they need to deliver high‑quality, person‑centred primary care and community programming.

As a member of the Senior Leadership Team, the Director reports directly to the CEO and works collaboratively to advance organizational strategy, operational excellence, anti‑oppressive practices, and cross‑organizational communication.

Principal Job Duties:

Operations Team Management:

• Provide strategic oversight for operations across multiple sites, ensuring quality, efficiency, and staff/client safety.

• Lead risk management related to IT/IM, decision support, facilities, financial/statistical reporting, and performance monitoring.

• Oversee continuous quality improvement activities, including dashboards, KPIs, privacy compliance, and data reporting.

• Serve as the organization’s Privacy Officer, ensuring policies align with legislation and best practices.

• Support the management of escalated or complex privacy, HR, client care, or financial matters.

Quality Improvement:

• Support the development of Continuous Quality Improvement Initiatives (CQI), monitoring and measuring performance across the organization.
• Lead the team in the development, implementation and use of key performance indicators (KPIs) that ensure team effectiveness to improve and maintain service quality and service relevance.
• Report on program outcomes, use data and statistics to inform program improvements and engage with relevant stakeholders to support funding and evaluation opportunities.

Human Resources Leadership:

• Lead and empower a multidisciplinary team through a servant‑leadership framework.
• Partner with HR on recruitment, retention, engagement, and organizational wellbeing initiatives.
• Oversee the HR Manager and contribute to strategic HR planning.

Organizational Strategy:

• Maintain a system‑wide view to ensure alignment with strategic and organizational priorities.
• Work closely with the CEO and Leadership Team to implement major initiatives.
• Ensure compliance with policies, procedures, and all relevant legislation.

Partnerships:

• Build and sustain strong community partnerships and vendor relationships.
• Support advocacy initiatives aligned with GCHC’s mission, values, and strategic directions.

Financial & Risk Management:

• Lead development of annual operating budgets for the portfolio.
• Oversee the Finance Manager and support the Finance team’s work, including variance management.
• Manage complex contracts and agreements with funders, partners, and service providers.
• Identify and mitigate operational risks; respond to crises and serious incidents as needed.

Knowledge, Skills, and Abilities:

• Undergraduate degree in a relevant discipline required; graduate degree (Health Admin, Business Admin, Finance or related) preferred.
• 5–8 years of progressive leadership experience managing teams.
• Experience in community‑based primary health care is an asset.
• Strong understanding of health sector financial and statistical reporting standards (e.g., OHRS, Ministry reporting).
• Knowledge of social determinants of health and health promotion.
• Experience working with diverse communities aligned with GCHC priority populations.
• Strong competency in program development, evaluation, and CQI.
• Demonstrated skills in leadership, decision‑making, planning, critical analysis, and change management.
• High level of confidentiality, ethics, and integrity.

We know that experience comes in many forms. If you have some of these qualities and are excited about this opportunity, then we want to hear from you. Please visit our website www.guelphchc.ca and apply using the online application tool. In your application, please include a resume and cover letter outlining how your skills, qualifications, and experience meet the position requirements.

Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Métis individuals, and members of Black and other racialized communities.

We thank, in advance, those who apply, but will contact only those who qualify for interviews.

If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation.

We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.