Director of Operations

RH Partners LLP; Barrie; On-site; CAD 100,000 - 130,000; Full time

Job summary

An accounting and consulting firm in Ontario is seeking a dynamic Director of Operations to enhance operational efficiency and support the firm's growth. This role involves managing day-to-day operations, improving processes, and leading strategic initiatives. Candidates should have significant experience in operations management and relevant qualifications. The firm offers competitive benefits and a supportive work environment.

Benefits

Competitive base salary

Comprehensive benefits package

Flexible working arrangements

Qualifications

• 5–10 years of experience in an operations management role.
• Significant commercial awareness.
• Strong communication skills and client service capabilities.

Responsibilities

• Manage all operational aspects of the firm.
• Identify opportunities for efficiencies and improve outcomes.
• Oversee HR issues and act as a point person for recruitment.

Skills

Business acumen

Technological proficiency

Leadership skills

Interpersonal skills

Networking skills

Education

Relevant post-secondary degree in Accounting, Finance, or MBA

Job description

Are you interested in a critical leadership role within an established, progressive and rapidly growing Accounting and Consulting Firm?

Are you looking for a unique opportunity to play a pivotal role in accelerating the growth of our organization as we implement new systems, launch new services and implement A.I. and related technology systems?

Are you ready to use your significant business acumen to streamline processes, maximize efficiency, and further enhance and expand the services we provide our clients?

If so, then we want you to join our team! RH Partners LLP (“RHP”) works closely with clients of all sizes and industries to advise and assist them to develop and grow their businesses. Our clients range from owner-managed businesses to large-to-mid-sized enterprises ($100M+ in revenues), community organizations, not-for-profit agencies, and professional firms. We are looking for a dynamic, experienced Director of Operations to work with the Partnership Group to take RHP to the next level.

The Director of Operations will be responsible for all operational aspects of RHP and its related entities. The focus of the Director of Operations will be to improve and implement systems to ensure efficient day-to-day operations and help us to progress our firm and reach its growth aspirations. The successful candidate will work directly with, and report to, the Managing Partner on all business issues and is expected to contribute to the development of, and implementation of objectives that drive the strategic directions of RHP.

We offer our team members a range of benefits that recognize our team members are our most important asset, including:

• Competitive base salary, paid vacation and personal days
• A comprehensive group benefits package, including access to an Employee Assistance Program and a flexible Health Care Spending Account
• Annual Wellness Spending Account
• Access to our Group Registered Retirement Savings Plan (RRSP)
• Flexible working arrangements and an inclusive work culture

Key Responsibilities:

• Reviews current business processes, identifies opportunities for efficiencies and improves outcomes/satisfaction for clients our team members.
• Helps to implement new services lines, creates processes for delivery and assists us in identifying current and potential clients to deliver these.
• Leads marketing initiatives by being responsible for the administrative aspects of all marketing such as coordination of newsletters, brochures, web site, client seminars, direct mail campaigns, open houses and maintaining client/prospect/referral source data base and internal marketing memo.
• Provides support, idea generation and support to ensure that RHP is implementing A.I. and technology in general to ensure we are operating as efficiently as possible and providing excellent customer satisfaction.
• Monitors overall profitability by analyzing financial and operating reports including identifying areas holding profits back, monitoring productivity of team members and the efforts at keeping our team properly utilized, monitoring realization and challenging write-offs, collections and cost control.
• Manages HR issues at RHP and liaises with our outsourced HR Provider and acts as a point person for all Firm recruitment, employee retention policies, performance evaluation processes, compensation and benefits, training, CPD documentation, new employee orientation, etc.
• Works closely with the Partnership group including attending Partner group meetings, retreats, planning agendas for meetings, monitoring achievement of strategic plan goals and action steps, input into individual goals and being a “presence” in achieving accountability.
• Oversees the IT stability/procurement and will be the point person with our outsourced IT Provider.
• Manages an Administration team of 3 who look after administration issues, including office equipment, high-level landlord issues, purchasing, creation and enforcement of policies & procedures, supervision of the operations staff and property/casualty, benefit and professional liability insurance.
• Oversees the internal accounting, financial and operational reporting, including budgeting.
• Manages the administrative, physical and cultural integration of entities that are acquired by the Firm.

Qualifications:

• 5–10 years or more of experience in an operations management role within a similar professional services environment.
• Relevant post-secondary degree in Accounting, Finance, Master of Business Administration, or a related field.
• Relevant professional designation/certifications, such as CPA, CFA, CHRP/CHRL, PMP, are an asset, but not required.
• Significant business acumen and commercial awareness.
• Technological proficiency. The role will involve the oversight of new IT and A.I. software systems at the Firm.
• Excellent interpersonal, communication, and client service and relationship building skills.
• Proven track record in implementing new programs, processes and initiatives and acting as a key accountability partner to senior leadership and external partners/vendors.
• Strong networking skills. The role will act as a public facing ambassador to the Firm in the community.
• Excellent leadership skills with the ability to provide direction to team members and encourage them to invest in the future of the Firm.
• Forward thinking and strategic to support the execution of short- and long-term growth plans.
• Ability to work independently as well as cohesively with a team.

Not convinced to join our team yet? Here is what our team has to say about working with us!

“For me, RH Partners is a great place to work because they support my personal and professional life. Flexible working hours, supportive learning environment and encouragement to have a good work/life balance, are all reasons why I enjoy working here.”

“As a small firm that provides a variety of services in one place, I challenge myself and gain experience in multiple areas of accounting as well as a variety of industries due to RH's diverse clientele base. This also allows me to provide clients with “full circle” service from tax planning, tax preparation, advisory, assurance, valuations, etc. all at one firm and ensure the best results.”

“Joining RH Partners has provided me with the perfect blend of balance and professional growth opportunities, all while giving me the autonomy to mould my own career path. The firm’s supportive environment and team first approach makes this an ideal place to work.”

Thank you for your interest in our position. Only those applicants that are selected for interviews will be contacted. Please do not contact the firm directly. We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

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