Director of Healthcare Services

Reimagined Parking; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A parking management company in Vancouver seeks a Director of Healthcare Services to lead operations at healthcare facilities. Responsibilities include team leadership, client relations, and financial oversight. The ideal candidate will have over 5 years in multi-site management and strong financial acumen. Benefits include medical, dental, and paid vacation.

Benefits

RRSP

EAP

Paid Vacation

Medical & Vision

Dental

Life Insurance

Short-Term Disability

Long-Term Disability

Qualifications

• 5+ years of experience in multi-site operations management.
• Demonstrated leadership skills with large teams.
• Strong financial and operational acumen.

Responsibilities

• Lead a cross-regional team overseeing healthcare parking operations.
• Ensure operations meet safety and regulatory standards.
• Manage client relationships and provide performance updates.

Skills

Multi-site operations management

Leadership skills

Client engagement

Financial acumen

Communication skills

Education

Master’s Degree in Business or Healthcare Administration

Tools

Microsoft Office Suite

CRM platforms (e.g., Salesforce)

Job description

Job Description

Job Description

Description

We are seeking a collaborative, operations-focused Director of Healthcare Services to lead and oversee Impark’s largest and most complex portfolio—healthcare. This position is responsible for the daily performance, safety, service delivery, and client satisfaction across an extensive network of hospital and medical campus parking operations. The successful candidate will be a proactive leader with deep experience managing multi-site teams, ensuring compliance with contractual obligations, and building strong relationships with health authority stakeholders.

Key Responsibilities

Portfolio Operations & Oversight

• Lead a cross-regional team of managers and supervisors responsible for operations at numerous healthcare facilities.
• Ensure that parking operations are safe, efficient, clean, and meet all client expectations and regulatory standards.
• Prepare and analyze operating reports (daily / weekly / monthly) and oversee maintenance projects to ensure timely and quality completion.
• Monitor key performance indicators including staffing, customer satisfaction, compliance, and incident response across sites.
• Enforce company and client contractual obligations, policies, and safety standards.
• Respond swiftly to incidents, escalated concerns, or facility-related issues.
• Lead the development and implementation of new parking technologies and solutions.
• Identify and pursue new business, portfolio growth and revenue growth opportunities.

Team Leadership & Development

Recruit, train, and develop high-performing managers and frontline employees across multiple sites.

Provide coaching, performance monitoring, and succession planning to foster a strong, accountable leadership pipeline.

Develop onboarding plans for new hires and oversee healthcare-specific training programs.

Client Relations & Communication

Serve as the senior point of contact for healthcare clients, developing strategic relationships with hospital and health authority stakeholders.

Attend regular site meetings, provide data-driven performance updates, and respond to client feedback with action plans.

Deliver client reporting on operational performance, service quality, staffing, and incident trends.

Financial Accountability

Review monthly P&L statements, variance reports, and revenue performance to ensure profitability and budget alignment.

Recommend and implement operational adjustments to achieve or exceed financial targets.

Ensure strong revenue controls and audit procedures are in place at all managed sites.

Strategic Support & Cross-functional Collaboration

Collaborate with internal teams including Business Development, Technology, Launch, HR, and Finance to implement operational improvements and new contracts.

Contribute to the preparation of marketing proposals and operational plans to support business expansion within the healthcare vertical.

Represent Impark professionally within the healthcare community and civic organizations to promote the company’s reputation and service commitment.

Skills, Knowledge and Expertise

5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment (e.g., healthcare, hospitality, facility management).

Demonstrated leadership skills managing large and distributed teams.

Excellent communication, client engagement, and relationship management skills.

Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics.

Proven ability to handle multiple complex projects in a fast-paced, dynamic environment.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Preferred :

Master’s Degree in Business or Healthcare Administration Preferred

PTMP (formerly CAPP) or CPP certification.

Experience working directly with public or private healthcare organizations.

Familiarity with CRM platforms such as Salesforce.

Benefits

RRSP (based on employee group)

EAP (based on employee group)

Paid Vacation

Medical & Vision

Dental

Life Insurance

AD&D

Short-Term Disability

Long-Term Disability (based on employee group)