Director of 911 Communications Centre

City of Winnipeg; Winnipeg; On-site; CAD 80,000 - 100,000; Full time

Job summary

A municipal government agency in Winnipeg is seeking a Director of 911 Communications Centre to oversee emergency communication operations. The role demands strategic leadership, effective team management, and thorough knowledge of communication technologies. Candidates must hold a relevant Bachelor's degree and possess significant experience in emergency services. The position offers a competitive salary and benefits, fostering a diverse workplace.

Benefits

Competitive salary

Employer-paid benefits

Pension plans

Maternity/parental leave programs

Qualifications

• Minimum 6 years of experience in emergency services with 2 years in a supervisory role.
• Experience in a public safety communication environment is an asset.
• Ability to manage a diverse team in a high-pressure environment.

Responsibilities

• Provide leadership and management to achieve organizational goals.
• Oversee strategic planning and budget management.
• Ensure effective execution of daily activities in the Communications Centre.

Skills

Leadership

Communication

Decision-making

Conflict Management

Performance Assessment

Education

Bachelor’s Degree in Criminology, Business Administration or Public Administration

Tools

CAD systems

Radio communication systems

Telephone communication systems including cellular

Job description

Overview

Recruitment Details

Director of 911 Communications Centre

Department: Winnipeg Police Service
Designated Work Location: 245 Smith Street, On site
Position Type: Permanent, Full-time
Hours of Work: Monday to Friday, 08:00 - 16:00
Salary: $4,381.11 to $5,984.30 bi-weekly
Employee Group: Winnipeg Police Senior Officers Association (WPSOA)
Posting No: 126331
Closing Date: Thursday, October 23rd, 2025 at 23:59

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers. Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application. Requests for Reasonable Accommodation will be accepted during the hiring process. Preference to internal applicants may be applied.

Job Profile

Under the direction of the Superintendent of Uniform Operations, the Director of 9-1-1 Communications Centre is responsible for the strategic leadership, management and operations of the Winnipeg Police Service Communications Centre, overseeing efficient and effective handling of emergency and non-emergency calls, dispatching units, and management of communication tools such as radios, Centrex, VoIP and mobile phones. The Director ensures the Centre adheres to high standards of service delivery, while also preparing for future challenges and growth. This involves balancing operational needs, resource planning, technology integration, risk management and interagency cooperation to achieve long-term success. The Director fosters a culture of high morale, well-being, teamwork and sustained high performance among staff.

As The Director Of 911 Communications Centre You Will

• Provide leadership and management, guide teams to achieve organizational goals and maintain performance standards.
• Oversee strategic planning and development processes.
• Provide operational oversight and ensure effective execution of daily activities.
• Prepare and manage the budget, including procurement of equipment and staffing needs.

Your Education And Qualifications Include

• Bachelor’s Degree in Criminology, Business Administration or Public Administration, or equivalent combination of education and experience.
• Minimum of 6 years of experience in emergency services, law enforcement or a public safety communication environment, with at least 2 years in a supervisory or managerial role OR; A minimum of 6 years of progressive leadership experience, including; managing teams, driving strategic initiatives, overseeing operations or functions and delivering measurable results.
• Experience in emergency services, law enforcement or a public safety communication environment is considered an asset.
• Thorough knowledge of communication technologies (e.g. CAD systems, radio systems, telephone communication systems including cellular, GIS, etc.)
• Thorough understanding of communications protocols, dispatch systems and emergency response procedures.
• Ability to adapt to changes in technology, community needs and protocols.
• Proven ability to lead, inspire, and manage a diverse team in a high-pressure or fast paced environment.
• Ability to manage and work in a unionized environment with a thorough knowledge of the CBA provisions.
• Skilled in performance assessment, training and implementing strategies to maintain high levels of morale and performance.
• Strong ability to develop and implement strategic plans for team performance, resource allocation and system improvement.
• Ability to manage budgets, forecast resource needs and ensure cost-effective operations.
• Strong decision-making skills and the ability to stay calm and composed under pressure.
• Exceptional verbal and written communication skills, with the ability to communicate effectively in both routine and high-stress situations.
• Strong conflict management skills and the ability to foster open, transparent communication within the team and across the Service.
• Strong interpersonal skills to build relationships with staff, external stakeholders and public.
• Ability to analyze operational challenges or problems and implement practical, effective solutions.
• Ability to review and analyze operational data, identify trends, produce reports and make data-driven decisions.
• Ability to identify areas for improvement and lead change management initiatives.
• Ability to establish and maintain a positive, respectful, safe and healthy work environment that supports the physical, psychological and social working relationships with members at all levels in a team environment.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service. If you are not submitting proof of Grade 12 completed within Canada, we require you to submit proof of a full-time, two-year post-secondary program completed in Canada.

If you are not submitting proof of Grade 12 completed within Canada, we require you to submit proof of a full-time, two-year post-secondary program completed in Canada.

Minimum Requirements

• Canadian Citizen or Permanent Resident
• Minimum 18 years of age
• No involvement in any criminal activity within the last two years (including illegal drugs)
• No criminal record for which a Pardon has not been granted

Conditions Of Employment

• Ability to pass a level 3 Winnipeg Police Service security check and maintain clearance
• Ability to obtain and maintain National Emergency Number Association (NENA) Certification

Winnipeg Police Service Competencies

• Conflict Management
• Decision Quality
• Dealing with Paradox
• Political Savvy
• Strategic Agility

How To Apply

APPLY ONLINE, including all documentation listed below:

• Current Resume (Required)
• Bachelor’s Degree in Criminology, Business Administration or Public Administration, or equivalent combination of education and experience or Foreign Credential Academic Assessment - Provide a copy of Degree or Final Transcripts (Required)
• Proof of Canadian Citizenship or Permanent Residency – provide copy of one of the following documents: Canadian Birth Certificate, Canadian Passport, Canadian Citizenship Certificate or Card, Secure Certificate of Indian Status (Secure Status Card) OR Record of Landing (Landing Papers), Confirmation of Permanent Residence (COPR), Permanent Resident (PR) Card (Required)
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Employee Group: Winnipeg Police Senior Officers Association (WPSOA)

Position Reports To: Superintendent of Uniform Operations

Only candidates selected to proceed in the process will be contacted.