Director, Global Conversational AI & Voice Solutions

WillowTree; Vancouver, Toronto; Hybrid; CAD 148,000 - 185,000; Full time

Job summary

A leading digital consultancy in Canada is seeking a Director of Conversational AI Agents to lead the growth of its AI practice. The role requires strategic leadership, expertise in conversational AI, and the ability to foster client relationships. Ideal candidates have extensive experience in technology consulting and a strong background in leading innovative AI projects. The position offers a competitive salary range, hybrid work options, and excellent benefits, ensuring a supportive and dynamic work environment.

Benefits

Healthcare benefits (Medical, Vision, Dental)

Retirement Savings Matching

Competitive PTO Policy

Employee Assistance Program (EAP)

Life & Disability Insurance

Annual performance bonus

Qualifications

• 10+ years of experience in technology consulting or customer experience roles.
• 5+ years of leadership experience in a global consulting environment.
• Proven expertise in large-scale conversational AI solutions.

Responsibilities

• Develop and execute the strategic roadmap for the Conversational AI Agent practice.
• Lead the team in building high-quality AI solutions.
• Identify and cultivate business opportunities and client relationships.

Skills

Leadership

Conversational AI expertise

Strategic thinking

NLP understanding

Client engagement

Education

Bachelor's degree in Computer Science or related field

MBA or advanced degree

Tools

Dialogflow

AI platforms

Job description

A leading digital consultancy in Canada is seeking a Director of Conversational AI Agents to lead the growth of its AI practice. The role requires strategic leadership, expertise in conversational AI, and the ability to foster client relationships. Ideal candidates have extensive experience in technology consulting and a strong background in leading innovative AI projects. The position offers a competitive salary range, hybrid work options, and excellent benefits, ensuring a supportive and dynamic work environment.