Director, Digital Experience & E-Commerce

Cozey; Mount Royal; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading online furniture company in Montreal seeks a Director, Digital Experience & E-Commerce to elevate the online business. Responsibilities include leading e-commerce operations, enhancing user experiences, and driving conversion through innovative strategies. Ideal candidates will have 8+ years of experience, a strong track record in digital growth, and a passion for design. The role offers competitive salary, benefits, and opportunities for personal and professional growth.

Benefits

Competitive salary

Comprehensive benefits package

Generous PTO policy

Opportunities for personal growth

Qualifications

• 8–10+ years of experience in e-commerce and digital experience, ideally with premium DTC brands.
• Proven success in leading e-commerce growth and UX/UI initiatives.
• Strong command of analytics platforms and testing tools.

Responsibilities

• Lead the e-commerce team to build best-in-class experiences.
• Direct the UX/UI team to improve overall user journeys.
• Collaborate with tech teams to ensure optimal site performance.

Skills

E-commerce experience

Digital experience design

Customer journey design

Analytics tools (GA4, Mixpanel, Amplitude)

Team leadership

Job description

Director, Digital Experience & E-Commerce

About Cozey

At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

The mission of the Director, Digital Experience & E-Commerce at Cozey

We are looking for a visionary, hands‑on, and customer‑obsessed Director of Digital Experience & E-Commerce to lead our online business. Reporting to Frédéric Aubé, Founder & Chief Executive Officer, this role will own the end‑to‑end e‑commerce experience, from strategy and team leadership to UX/UI design and performance optimization.

The Director will be responsible for building a digital journey that elevates our brand, drives conversion, and creates delight across every interaction. They will lead e‑commerce operations and the UX/UI team, while working closely with technology, creative, product, and customer happiness teams to deliver a seamless and inspiring customer experience.

What you’ll be doing

• Lead the e‑commerce team in building best‑in‑class experiences that highlight product value without relying on discounts or pop‑ups.
• Direct the UX/UI team to improve design, navigation, and overall user journeys across the website and customer portal.
• Translate brand values into digital experiences that balance functionality with emotional resonance.
• Enhance portal usability to reduce support contacts and increase self‑service adoption.
• Collaborate with tech teams to maintain optimal site performance, speed, and reliability.
• Foster a culture of experimentation by scaling A/B and multivariate testing across digital touchpoints.
• Own e‑commerce analytics, combining quantitative data with customer feedback to guide strategic decisions.
• Collaborate with creative, product, and customer service teams to ensure consistent brand storytelling and customer‑centric experiences.
• Support new product and category launches through strong online merchandising and cross‑functional collaboration.

We’d love to hear from you if you have

• 8–10+ years of experience in e‑commerce and digital experience, ideally with premium DTC brands in furniture, lifestyle, or design‑driven categories.
• Proven success leading e‑commerce growth and UX/UI initiatives that improved conversion and engagement.
• Deep expertise in customer journey design, digital product management, and usability best practices.
• Strong command of analytics platforms (GA4, Mixpanel, Amplitude) and testing tools.
• Experience leading multi‑disciplinary teams spanning e‑commerce, UX/UI, and analytics.
• A track record of working cross‑functionally with technology, creative, and customer‑facing teams.
• Passion for design, customer experience, and building innovative digital solutions.

You’ll be successful in this role when

• Customers describe Cozey’s digital journey as seamless, inspiring, and effortless.
• Conversion rates improve meaningfully through enhanced UX, storytelling, and functionality—not discounts.
• The e‑commerce team is empowered by data‑driven insights, constant testing, and clear priorities.
• Our customer portal becomes a self‑service hub that decreases support contacts and increases satisfaction.
• Internal teams feel aligned, supported, and energized by the digital experience you’ve built.

We care about you

• You will receive a competitive salary along with a comprehensive benefit package.
• Endless opportunities for personal and professional growth in a fast‑growing start‑up.
• A generous PTO policy that allows you the time you need to recharge.
• A role where your strategies and decisions directly influence the company’s operations and growth.
• A workspace where everyone is welcomed, heard, and valued.