Director, Agentic Commerce - NAM Digital Payments

Mastercard; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading payment solutions company is seeking a Director of Agentic Commerce to lead the rollout of innovative payment products in North America. This role involves shaping the future of agentic commerce, driving commercialization, and serving as the Voice of the Customer. The ideal candidate has extensive payments expertise, strong product management skills, and a deep understanding of AI. This position is based in Toronto, CA.

Qualifications

• Deep knowledge of AI, agentic commerce, and consumer payments ecosystem.
• Strong product management expertise with ability to execute complex initiatives.
• Effective collaborator who can influence product development priorities.

Responsibilities

• Define and shape the future of agentic commerce at Mastercard.
• Lead end-to-end product management focused on commercialization.
• Serve as the Voice of the Customer, informing product design and roadmaps.

Skills

Payments expertise

AI fluency

Product management

Analytical thinking

Strategic communication

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Agentic Commerce - NAM Digital Payments

About the Team

The North America Digital Payments team brings ecosystem partners together to deliver consumers greater security, choice, and peace of mind through the best payment products in the market. We are a passionate team of experts driving innovation at scale.

The Opportunity

We are seeking a Director, Agentic Commerce Product Management, to lead the rollout of Mastercard’s Agentic Commerce Solutions in North America. This leader will influence every stage of the product lifecycle—from ideation and design through full-scale commercialization. Success in this role means creating compelling consumer payment experiences while driving adoption of Mastercard’s products and services with issuers, merchants, agents, and ecosystem partners.

The ideal candidate is an innovative product leader with deep payments expertise, fluency in AI and agentic commerce, and a proven track record of bringing digital payment products to market at scale.

Responsibilities

• Define and shape the future of agentic commerce while strengthening Mastercard’s leadership position.
• Lead end-to-end product management, with a strong focus on commercialization.
• Serve as the Voice of the Customer, ensuring market insights inform product design, prioritization, and roadmaps.
• Partner with Global Product teams to enhance Mastercard’s agentic commerce capabilities.
• Develop clear issuer-facing value propositions and narratives, supported by sales enablement materials.
• Track and analyze industry trends to identify opportunities for Mastercard to expand its reach and create more value for our customers.
• Conduct market landscape analysis to uncover and prioritize new customer segments (e.g., agents, merchants, PSPs).
• Collaborate across the organization to define and execute Mastercard’s Agentic Commerce product roadmaps.

About You

• Deep knowledge of AI, agentic commerce, and the consumer payments ecosystem, with a strong understanding of payment tokenization, authentication, and digital wallets.
• Strong product management expertise with a proven ability to execute highly complex initiatives involving multiple stakeholders.
• A blend of analytical and strategic thinking, paired with strong emotional intelligence.
• Skilled communicator, comfortable engaging with executive leadership and external partners, with the ability to lead strategic conversations across all levels.
• Effective collaborator who can influence product development priorities and foster trust across cross-functional teams.
• Operates with urgency, resilience, and ownership—driving problems to resolution.

Location: Toronto, CA

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.