Directeur général du restaurant/Restaurant General Manager

Four Seasons; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A luxury hotel in Montreal is seeking a Restaurant General Manager to oversee all operations at the Marcus restaurant. The role involves ensuring service excellence, managing a team, and collaborating with the Executive Chef. Candidates should have significant experience in restaurant management and be fluent in both French and English. This is an opportunity to work in a dynamic environment focused on high-quality guest experiences.

Benefits

Comprehensive health benefits

Employee recognition programs

Complimentary meals per shift

Employer-contributed retirement plan

Qualifications

• 5 to 7 years of experience in restaurant management or a related field.
• Strong computer skills including working knowledge of MS Word, Excel, PowerPoint, Adobe, Lotus Notes, Micros, and OpenTable.
• Maintain professional appearance and conduct.

Responsibilities

• Supervise the daily operations of the restaurant, bar, and lounge.
• Handle guest complaints with professionalism.
• Collaborate with the Executive Chef to design menus and guest experiences.

Skills

Fluent French

Advanced English

Stress management

Team collaboration

Customer service

Education

Post-secondary degree in Hospitality or Restaurant Management

Business Administration degree

Tools

MS Word

Excel

PowerPoint

OpenTable

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

The vibrant new centrepiece of the city\'s Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

About the role

The Restaurant General Manager oversees all aspects of the Marcus restaurant, bar, and lounge operations. He/She is responsible for ensuring smooth operations while maintaining compliance with Four Seasons standards. In addition, the General Manager must demonstrate strong organizational and planning skills while ensuring the satisfaction of both guests and team members under their supervision.

What you will do

• Supervise the daily operations of the restaurant, bar, and lounge while ensuring service excellence aligned with Four Seasons standards.
• Maintain strong floor presence, build relationships with regular guests, and welcome new clientele.
• Handle guest complaints with professionalism, guiding the team toward a service-first mindset.
• Collaborate with the Executive Chef and key leaders (operations, sommelier, culinary) to design unique menus, wine programs, and guest experiences.
• Uphold the identity of Marcus as an independent and innovative F&B concept.
• Define and implement the restaurant’s long-term strategy in line with brand positioning.
• Contribute to marketing initiatives and promotions to increase visibility and drive revenue growth.
• Monitor labor, inventory, and purchasing costs, implementing creative solutions to optimize profitability.
• Oversee planning and execution of reservations, special events, and peak service periods.
• Prepare and manage annual budgets in collaboration with Finance and the General Management team.
• Recruit, train, coach, and evaluate managers and employees while fostering a culture of mentorship and growth.
• Build a collaborative, motivating, and open work environment that encourages learning and teamwork.
• Maintain clear communication with the team and ensure effective coordination with other hotel departments.
• Ensure compliance with health, safety, financial, and credit standards.
• Represent Marcus as the face of the concept, embodying creativity, innovation, and world-class service

What you bring

• Communicate fluently in French, both spoken and written.
• An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele.
• Demonstrate excellent stress management skills and strong adaptability in a fast-paced environment.
• Show creativity, initiative, and strong team spirit.
• Demonstrate interest and ability in delivering outstanding service to internal clients, external clients, and suppliers.
• Maintain excellent presentation, clear communication skills in both French and English, and strong interpersonal abilities to meet the expectations of a high-end clientele.
• Maintain a professional appearance and conduct oneself with maturity and integrity at all times.
• Strong attention to detail and ability to multitask in a dynamic environment.
• Highly organized, meticulous, and resourceful.
• Strong computer skills, including working knowledge of MS Word, Excel, PowerPoint, Adobe, Lotus Notes, Micros, and OpenTable.
• 5 to 7 years of experience in restaurant management or a related field.
• Post-secondary degree in Hospitality or Restaurant Management, Business Administration, or a related discipline.

What we offer

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
• Discounts at MARCUS Restaurant and the Guerlain Spa.
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
• Complimentary meals per shift at Café 1440.
• Employer-contributed retirement plan.
• Paid vacation plus two additional floating holidays per year.
• Strong training and development programs.
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).
• And more!

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.