Digital Transformation Consultant (AI & Automation)

Bell; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

A leading telecommunications company in Toronto seeks a Digital Transformation Consultant to drive AI and automation initiatives. This role involves designing innovative solutions for process optimization while collaborating with teams to enhance customer engagement. Candidates should have a strong background in AI/ML and automation, along with excellent skills in Python and cloud platforms. Bell offers a comprehensive compensation package with a hybrid work model, ensuring team members enjoy work-life balance.

Benefits

Medical, dental, vision and mental health benefits

35% discount on services

Flexible work hours

Qualifications

• 5+ years of experience in a software or AI engineering role with proficiency in Python and its core ML and data science libraries.
• Experience in business strategy, consulting, or product management.
• Demonstrated experience building Retrieval-Augmented Generation systems.

Responsibilities

• Collaborate with business stakeholders to understand workflows and strategic objectives.
• Analyze business processes to uncover opportunities where AI and Automation can drive efficiency.
• Design and implement AI models and automation solutions tailored to business needs.

Skills

Python

AI/ML expertise

Process mapping

Business strategy

Education

Bachelor’s degree in computer science, Engineering, AI or a related quantitative field

Tools

AWS

Azure

GCP

Job description

Req Id:427344

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

At Bell, data science experts like you are shaping the future. You'll create, apply and work with algorithms that learn and analyze data, just like the human brain. By leveraging AI and machine learning technologies, you'll help us deliver better experiences and service innovations to Canadians.

Plus, through our partnerships, you'll have the opportunity to learn and grow alongside other AI professionals to advance your career and make a lasting impact.

Summary

We’re looking for a highly skilled, hands‑on Digital Transformation Consultant (AI & Automation) to design and implement the next generation of AI‑driven process optimization solutions. This role plays a pivotal part in transforming business operations by uncovering inefficiencies, mapping complex workflows, and architecting intelligent solutions that deliver measurable impact. The ideal candidate is a strategic builder with deep expertise in AI/ML, automation technologies, and cloud architecture — combined with exceptional business insight. By blending advanced technical capabilities with strong business acumen, you will translate organizational challenges into scalable, innovative solutions that optimize processes and accelerate growth.

As a Digital Transformation Consultant, you will join Bell’s AI & Automation Enablement Center of Excellence (CoE) and help redefine the future of our business. We’re on a mission to transform internal processes and revolutionize how customers interact with Bell, powered by Artificial Intelligence and Automation. Our vision is bold: create hyper‑personalized, proactive, and seamless experiences for customers and employees, unlocking value at every touchpoint. To make this happen, we’re partnering with world‑class technology leaders like Google, Microsoft, ServiceNow, and Salesforce to deliver cutting‑edge platforms, embed AI across our operations, and drive agility at scale.

Key Responsibilities

• Collaborate with business stakeholders to understand workflows, pain points, and strategic objectives
• Analyze business processes market trends to uncover opportunities where AI and Automation can drive efficiency, innovation, and competitive advantage
• Act as a liaison between data scientists, engineers, and business stakeholders, translating complex AI concepts into actionable insights and clear business cases
• Design and implement AI models, automation solutions, and multi‑step agentic AI systems tailored to business needs
• Evaluate and select appropriate technologies (ML models, NLP, RPA, generative AI, etc.).
• Ensure solutions are scalable, secure, and aligned with enterprise architecture

Critical Qualifications

• Bachelor’s degree in computer science, Engineering, AI or a related quantitative field
• 5+ years of experience in a software or AI engineering role with proficiency in Python and its core ML and data science libraries
• Experience in business strategy, consulting, or product management
• Experience in process mapping and improvement methodologies (e.g., Lean Six Sigma)
• Track record of leading cross‑functional teams and delivering AI initiatives from concept to production
• Experience with cloud platforms (Azure, AWS, or GCP)
• Demonstrated experience building Retrieval‑Augmented Generation (RAG) systems and working with Large Language Models (LLMs) and vector databases
• Experience with frameworks for building AI agents, such as ADK, LangChain or LangGraph
• Proficiency with both SQL and NoSQL databases and concepts of data modeling

Preferred Qualifications

• Experience with automation platforms or RPA workflows and Low code platforms
• Experience in digital transformation or AI adoption programs
• Exposure to modern DevOps and MLOps practices, including CI/CD, containerization, and orchestration
• Familiarity with AI‑enhanced developer productivity tools (e.g., GitHub Copilot, Cursor).

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 01/09/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy see Phenom for details to learn more about how we collect, use, and disclose your personal information.

Created: Canada,ON, Toronto