Digital Agency Operations Director

Jumpfactor; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading marketing agency in Toronto is looking for a Digital Operations Director to oversee operational processes and manage a team of cross-functional leaders. Candidates should have 8+ years in marketing and team management, with a focus on driving client success and achieving KPIs. The role also demands strong skills in data analysis and project management. This position is vital for maintaining high standards in service delivery and organizational profitability.

Qualifications

• 8+ years of experience with 4+ years in marketing and project management.
• Experience managing teams of 10+ direct reports.
• Proficient in leveraging data to track success.

Responsibilities

• Manage a team of 8+ functional managers leading ~70 people.
• Ensure roadblocks are removed to meet milestones.
• Hold team members accountable for KPIs.

Skills

SEO

Content Marketing

PPC Management

Email Marketing

Team Management

Data Analysis

Project Management

Job description

Overview

Jumpfactor is an award-winning, 7-time Growth 500 fastest-growing marketing agency in Canada. We are currently looking for an experienced and highly organized digital operations director to join our dynamic team. Specializing in digital marketing, Jumpfactor is driven by a commitment to delivering measurable results for managed IT & cybersecurity firms. We are the largest pure digital agency in our niche with plans to grow 5X in the next four years.

Role Overview

As a Digital Operations Director, you will play a key role in ensuring the seamless execution of operational processes across all service lines. You would oversee and manage a team of ~8 cross-functional leaders, including the following departments: SEO, Content, Web Dev, Design, Paid Media, Email Marketing & Automation, and Social Media. You are ultimately accountable for ensuring that all functional teams are delivering high-quality work, maintaining a high bar for excellence, and achieving clear KPIs and goals.

What success looks like in this role

• Clients consistently achieve the ROI expected from our services
• Functional managers are exceptional at maintaining performance standards for their teams
• Issues are proactively resolved by team members in alignment with our core values
• KPIs are consistently achieved weekly, monthly and quarterly across individuals and teams
• Tough decisions are made rapidly and managers and directors jump in when required to ensure nothing slips
• Protecting organizational profitability by managing capacity and accurately forecasting hiring needs
• Adherence to playbooks and KPIs is front and center daily with an extreme focus on accountability

CORE VALUES

• Be STRATEGIC
• Be PASSIONATE
• Be TENACIOUS
• Maintain INTEGRITY

Who you are

• Min. 8+ years experience with 4+ years hands-on marketing & project management
• Well versed in SEO, inbound, content, social, & web dev, email, paid, design
• Min. 4 years management of team sizes of 10+ direct reports
• Tenure & achievement in a growth environment/overseeing teams of 50-100 team members
• Highly systems-focused with experience in SOPs, KPIs, and building high-performance teams
• Proven in coaching & managing performance in multiple 8-figure revenue firms ($15-$50M+)
• You love people management and consider it a passion
• Exceptionally strong in interpersonal skills and collaboration
• Experienced in making tough calls on personnel with zero tolerance for mediocrity
• Heavily data driven for tracking success in all areas
• Must be extremely organized, detail oriented, disciplined, & resourceful
• Highly proficient in leveraging AI to optimize marketing execution
• Familiarity with Traction EOS or Rockefeller habits is a major asset
• Experience in an agency environment is a major plus
• Proactively able to manage workload and resources across a team
• You are obsessed with details and the right type of micromanagement is your superpower

RESPONSIBILITIES

Operational Excellence

• Managing a team of 8+ functional managers, who lead a total of ~70 people
• Running weekly team meetings with managers, ensuring deliverables & results are met
• Manage capacity planning and hiring budgets aligned with forecasted needs of the business
• Ensure roadblocks are removed and milestones are met, being hands-on when needed
• Leverage automation and new technologies to drive value for clients
• Ensuring project profitability and ROI for clients

Leadership Team Accountability & Management

• Holding team members accountable for KPIs, results, and SOP adherence
• Coach, mentor, recruit team members, and build skills with measured goals
• Ensure a constant line of succession is elevated from across the organization among your leadership team
• Inspire high energy, enthusiasm, and a culture of excellence aligned with core values
• Instill and oversee a culture of auditing and measurement for quality standards by all managers
• Manage a consistent company-wide method for coaching and training according to playbooks
• Coach, mentor and elevate all functional managers up or out (to other non-manager roles if required)
• Reporting to and working with the Head of Agency Operations

KPI Management & Adherence

• Forecast and track client campaign performance via KPI dashboard
• Track and oversee manager adherence to management standards and implementer standards
• Ensure SLAs for performance are maintained to ensure consistent quality work
• Ensuring risks are handled, milestones are met, and performance issues are corrected

Service Delivery Innovation

• Create, document, and streamline systems and processes for each functional area
• Constantly learn new trends and strategies of inbound marketing
• Manage and ensure quality standards for all deliverables via QA
• Work closely with other department directors from Product to Sales to Media to ensure company goals are achieved

Next Steps

If you are excited about this opportunity and meet the qualifications, we invite you to apply. Successful candidates will undergo a series of assessments to further evaluate their potential.