Desktop Support Landesk

Info-Ways; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology support company in Calgary is looking for a Full-time Technical Support Specialist. Candidates must have strong technical knowledge in desktop and laptop troubleshooting, familiar with Microsoft Office Suite, Active Directory, and remote desktop applications. Responsibilities include problem-solving for hardware and software issues, providing remote support, and assisting users during business hours. Excellent communication and phone support experience are essential for this role, along with relevant certifications.

Qualifications

• 1-2 years diploma in Information Technology preferred.
• 1-3 years of help desk support experience required.
• Knowledge of ITIL frameworks (V2 or V3) is important.

Responsibilities

• Provide remote and on-site support for hardware and software issues.
• Troubleshoot and resolve desktop and application-related problems.
• Assist users with remote desktop connectivity tools.

Skills

Desktop/Laptop troubleshooting

Microsoft Office Suite

Active Directory knowledge

Remote desktop applications

Problem-solving skills

Phone support experience

Education

B.Sc. or Diploma in IT

A+ Certification

MCP/MSCE/MSCA

Tools

Service-now

Remedy

HP Service Center

Job description

• Full-time

Company Description

IT

Job Description

Location: Alberta, Canada

BGV will be done for the selected candidates.

1. PURPOSE OF THE JOB

Technical knowledge of Desktop/Laptop level troubleshooting Experience in Lotus notes, Internet and Networking, Active Directory, File share, Print server.

Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.

Software/Application-client installation and troubleshooting Good technical knowledge of Operating systems like Windows XP, 7. Technical Knowledge in Webex, Communicator, and Lotus notes. Comfortable with remote support.

2. PRINCIPAL ACCOUNTABILITIES

• Remote desktop connectivity applications: RDP, pcAnywhere, LANDesk


• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange


• Lotus Notes


• VPN and remote dial-in users


• Support for laptop, desktops, and printers, Fax Machines, Scanners


• PDA, and Smartphones


• Generally support 8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites


• On call support during non-business hours in case required


• Driver license with Vehicle, Using Personal vehicle for official purpose in required situation


• Flexible to work from different locations in Atlanta & other sites when required.


• Willing to learn new technologies supported by clients.

3. KNOWLEDGE, SKILLS & EXPERIENCE

• 3-4 yrs of University education post High school (B.Sc. or Diploma)


• 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.


• A + Certification.


• 1-3 years help on desktop services is must, support experience with problem solving involving hardware, software, and networks.


• Phone support experience necessary.


• ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change Management


• Technical helpdesk or technical call center experience is necessary.


• Disciplined, systematic problem solving skills required.


• Hands-on work experience with the following:


• Windows Operating systems


• Clients: Windows7, Windows Vista, Windows XP, Windows 2000


• Servers: basic knowledge in Windows 2000, Windows 2003, Windows 2008


• Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5.


• ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite


• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDesk


• MS Office Suite (XP, 2003, 2007,2010,2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio


• VPN and remote dial-in users


• Support for laptop, desktops, and printers


• PDA, blackberry support, All Smart phones


• Others: Adobe Acrobat and other common desktop common applications used in enterprise.

Please respond with your word resume and requested details:

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Additional Information

All your information will be kept confidential according to EEO guidelines.