Deskside Support Technician

OMIKAN TECHNOLOGIES INC.; Delta; On-site; CAD 45,000 - 65,000; Full time

Job summary

A technology solutions company in Metro Vancouver is seeking a Technical Support Specialist. This role involves responding to user issues, providing training, and maintaining a solutions log. Candidates should have experience in technical support and a background in using MS Office and Windows. The position offers stable hours and a permanent work term in a dynamic environment.

Benefits

Free parking available

Qualifications

• 2 years to less than 3 years of experience in technical support.
• Strong knowledge of desktop applications and internet services.
• Excellent time management and multitasking skills.

Responsibilities

• Respond to users experiencing difficulties with computer systems.
• Provide advice and training to users on resolving issues.
• Set up equipment and perform installations for staff.

Skills

Technical support

Problem-solving

User assistance

Training skills

Attention to detail

Education

College / CEGEP

Tools

MS Office

MS Windows

Job description

Education

College / CEGEP

Experience

2 years to less than 3 years

Work setting

• Help desk

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Computer and technology knowledge

• Internet
• Servers
• Desktop applications
• MS Office
• MS Windows

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Ability to multitask
• Time management

Other benefits

• Free parking available
• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week