Deskside IT Technician – Tier 1 (Onsite Support)

Microserve; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Deskside Service Technician to join their onsite team in Richmond, BC. The successful candidate will maintain and repair computers and printers while providing exceptional customer service. Responsibilities include troubleshooting hardware and software issues, training users, and documenting service requests. Applicants should have experience in technical support and strong communication skills. This role offers a competitive hourly wage of $21 - $26, along with benefits like paid vacations and medical plans.

Benefits

Paid vacations

Additional personal days

Paid sick days

Extended Medical and Dental plan

Qualifications

• Experience in the service and repair of computers and/or printers.
• Experience diagnosing software, network, and other IT issues.
• Must be able to lift up to 50+ lbs.

Responsibilities

• Maintains, deploys, analyzes, troubleshoots, and repairs computer hardware and software.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Delivers exceptional customer service to clients.

Skills

Experience in service and repair of computers and/or printers

Diagnosing software, network, and IT issues

Excellent written and verbal communication skills

Positive customer service skills

Education

CompTIA (or similar) Certification

Manufacturer certifications

Job description

A leading technology solutions provider is seeking a Deskside Service Technician to join their onsite team in Richmond, BC. The successful candidate will maintain and repair computers and printers while providing exceptional customer service. Responsibilities include troubleshooting hardware and software issues, training users, and documenting service requests. Applicants should have experience in technical support and strong communication skills. This role offers a competitive hourly wage of $21 - $26, along with benefits like paid vacations and medical plans.