Desk Adjuster 1

Crawford Job Listings - Global; Canada; Hybrid; CAD 38,000 - 58,000; Full time

Job summary

A leading claims management company is seeking a Desk Adjuster Level 1 to join their team in Canada. The position offers flexible working arrangements, whether in-office, hybrid, or fully remote. The successful candidate will be responsible for investigating and settling claims, ensuring accurate reporting and working collaboratively with field adjusters. Applicants should have at least one year of insurance claims experience and strong analytical skills. Bilingualism in French/English is an asset. Competitive salary and benefits are offered.

Benefits

Performance-based pay and incentives

Comprehensive benefit programs

Continuous learning and training opportunities

Commitment to community sustainability

Qualifications

• Minimum of 1 year of experience in an insurance claims environment.
• Knowledge of commercial and personal lines in Property and Auto PD is an asset.
• Ability to manage multiple priorities and work in a team.

Responsibilities

• Investigate, collect, and analyze claims information.
• Negotiate, settle, and finalize claims.
• Maintain accurate billing and reporting.

Skills

Technical experience in insurance claims

Analytical and mathematical ability

Advanced computer skills (Office 365, Windows 10)

Bilingual (French/English)

Customer service orientation

Education

Post-secondary education in insurance field

Job description

We are currently recruiting for a Desk Adjuster Level 1to join our team in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate and settle commercial and personal lines claims on the desktop using a variety of techniques and systems. The candidate will direct field adjusters on a task basis as required. The candidate will participate in ensuring accurate recording, reporting and presentation of files.

The salary range is $38,264.01 to 57,396.01 annually.

Responsibilities

• Investigation, collection, and analysis of claims information
• Accurate recording, reporting and presentation of files
• Evaluates coverage, liability and quantum
• Maintenance of accurate billing, and time and expense records
• Negotiates, settles and finalizes claims
• Work with managers to maintain client relations

Qualifications

• Minimum of 1 year of technical experience in an insurance claims environment,
• Post-secondary education in an insurance related field working towards full Independent Adjusting License and CIP Designation
• Knowledge of commercial and personal lines in both Property and Auto PD will be considered an asset
• Ability to conduct telephone investigations, evaluate, negotiate and settle first and third party commercial lines claims
• Proficient in maintaining accurate and detailed activity, transaction and reserve records
• Advanced computer skills including Office 365 and Windows 10
• Must be a team player with a strong commitment to quality and customer service
• Ability to manage multiple priorities
• Strong analytical and mathematical ability
• French/English Bilingualism would be considered an asset

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

Job Info

• Job Identification 3530
• Job Category Fee Earning
• Posting Date 01/06/2026, 05:10 PM
• Job Schedule Full time
• Locations 2300 University Ave. E., Suite 200, Waterloo, ON, N2K 0A2, CA