Designated Trainer - Employee Coaching & Development

Mashreq Bank; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian fast-food chain is looking for a motivated Designated Trainer to enhance employee coaching and development. This crucial role ensures that team members receive high-quality training aligned with brand standards and fosters a positive learning environment. Ideal candidates will have strong interpersonal skills and a passion for mentoring, with experience in a quick-service environment preferred. This position offers flexible shifts and competitive pay, supporting your development in a respected brand that values growth and teamwork.

Benefits

Competitive hourly pay

Paid training and professional development opportunities

Employee meal discounts

Supportive and inclusive team culture

Opportunities for career growth and internal promotion

Flexible scheduling to support work-life balance

Qualifications

• Previous experience in a quick-service restaurant, hospitality, retail, or customer service environment preferred.
• Prior experience as a trainer, team lead, or mentor is an advantage.
• Experience working in fast-paced, high-volume environments.

Responsibilities

• Deliver structured onboarding and ongoing training programs for new and existing employees.
• Coach team members on customer service standards, food safety, operational procedures, and product knowledge.
• Demonstrate best practices by actively working alongside team members during shifts.

Skills

Strong communication and interpersonal skills

Passion for coaching, mentoring, and employee development

Ability to motivate and inspire team members

Solid understanding of quick-service restaurant operations

Excellent organizational and time-management skills

Customer-focused mindset with attention to detail

Ability to adapt training methods to different learning styles

Job description

Job Summary

Tim Hortons is seeking a highly motivated and people-focused Designated Trainer – Employee Coaching & Development to support the growth, performance, and engagement of our restaurant teams. This role is critical in ensuring new hires and existing team members receive consistent, high-quality training aligned with Tim Hortons brand standards, operational excellence, and guest service culture. The Designated Trainer will act as a role model on the floor, coaching employees, reinforcing best practices, and fostering a positive learning environment that drives individual and team success.

Key Responsibilities

• Deliver structured onboarding and ongoing training programs for new and existing employees
• Coach team members on customer service standards, food safety, operational procedures, and product knowledge
• Demonstrate best practices by actively working alongside team members during shifts
• Assess training needs and track employee progress, providing constructive feedback and support
• Reinforce Tim Hortons brand values, service culture, and performance expectations
• Collaborate with restaurant management to ensure training aligns with business goals
• Support cross-training initiatives to build a versatile and capable workforce
• Maintain accurate training records and ensure compliance with company and regulatory standards
• Promote a safe, respectful, and inclusive workplace environment

Required Skills and Qualifications

• Strong communication and interpersonal skills
• Passion for coaching, mentoring, and employee development
• Ability to motivate and inspire team members
• Solid understanding of quick-service restaurant operations
• Excellent organizational and time-management skills
• Customer-focused mindset with attention to detail
• Ability to adapt training methods to different learning styles

Experience

• Previous experience in a quick-service restaurant, hospitality, retail, or customer service environment preferred
• Prior experience as a trainer, team lead, or mentor is an advantage
• Experience working in fast-paced, high-volume environments

Working Hours

• Flexible shifts, including mornings, evenings, weekends, and holidays as required
• Full-time or part-time opportunities may be available based on restaurant needs

Knowledge, Skills and Abilities

• Knowledge of food safety, hygiene, and workplace safety standards
• Ability to lead by example and maintain high performance standards
• Strong problem-solving and conflict-resolution skills
• Capacity to work collaboratively within a team-oriented environment
• Ability to handle multiple priorities while maintaining training quality

Benefits

• Competitive hourly pay
• Paid training and professional development opportunities
• Employee meal discounts
• Supportive and inclusive team culture
• Opportunities for career growth and internal promotion
• Flexible scheduling to support work-life balance

Why Join Tim Hortons

At Tim Hortons, we believe our people are the heart of our success. As a Designated Trainer, you will play a key role in shaping team performance, delivering exceptional guest experiences, and building future leaders. Join a globally recognized brand that values teamwork, respect, and continuous learning, while offering long-term career development opportunities.

How to Apply

Interested candidates are encouraged to apply by submitting their resume through the Tim Hortons career portal or directly at the restaurant location. Qualified applicants will be contacted for an interview. Tim Hortons is an equal opportunity employer and welcomes applications from all qualified individuals.