DEI & Employee Experience Manager

Lightspeed Commerce; Toronto, Montreal; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading technology company in Toronto is looking for a DEI & Employee Experience Manager to drive global strategies for diversity, equity, and inclusion. This role involves designing impactful programs, analyzing challenges, and executing employee engagement initiatives. Ideal candidates will have at least 8 years of relevant experience and exceptional program management skills. A flexible work environment and comprehensive benefits are offered.

Benefits

Flexible paid time off

Equity options

Contributions to pension plan

Training opportunities

Health and wellness credit

Time off to volunteer

Computer purchase program

Qualifications

• At least 8 years of experience in DEI or related fields.
• Proven ability to lead global DEI strategies and initiatives.
• Exceptional judgment and ability to navigate ambiguity.

Responsibilities

• Manage global DEI initiatives from strategy to impact measurement.
• Identify and define DEI challenges across the organization.
• Own the execution of the global engagement survey.

Skills

Diversity, Equity, and Inclusion (DEI) knowledge

Program design and management

Data analysis

Fluent in English

Job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for a DEI & Employee Experience Manager. In this role, you are the in-house expert responsible for driving our global DEI strategy forward. This is a senior individual contributor role where you will partner closely with the Head of Talent & Capability to design, implement, and measure impactful DEI and Employee Experience programs.

You will function with a high degree of autonomy, acting as the primary program designer and manager. Your work will involve analyzing complex challenges in our global employee experience, particularly as they relate to Diversity, Equity and Inclusion, and creating innovative, effective solutions that shape our culture and contribute directly to Lightspeed's business success.

What you’ll be doing

• Manage the global portfolio of DEI initiatives, from strategy and governance to budget allocation and impact measurement.
• Proactively identify and define DEI challenges and opportunities across the global organization, analyzing variable factors (e.g., local regulatory needs, regional cultural nuances, data from multiple sources) to recommend and develop solutions that reflect the diverse needs of different regions and markets.
• Design and execute effective DEI initiatives that align with company objectives, including a comprehensive strategy for Employee Led Networks (ELNs), a global DEI calendar, and targeted responses to the engagement survey, to embed DEI initiatives beyond the People & Culture team.
• Determine the methods and evaluation criteria for all new assignments and programs to measure impact and ensure continuous improvement.
• Partner with the Head of Talent & Capability to ensure seamless integration of DEI goals into broader talent and capability strategies.

Employee Experience & Engagement

• Own the end-to-end execution of the annual global engagement survey, including vendor management, data analysis, and communication of results to senior leadership.
• Design and drive the organization-wide engagement action planning process, creating leader toolkits and consultation frameworks to ensure data is translated into effective, localized, and measurable interventions across the business.
• Develop integrated responses to engagement survey data, ensuring alignment between inclusion gaps and proposed DEI initiatives.
• Serve as the internal subject matter expert on DEI best practices, providing consultancy and guidance to People & Culture partners, leaders, and employees.
• Coordinate the activities of internal stakeholders and contributors (e.g., P&C team members, ELN leaders, internal communications) to ensure timely and effective project delivery.

What you’ll be bringing

• At least 8 years of directly related professional experience in diversity, equity, and inclusion (DEI) or a closely aligned field.
• Proven ability to design, lead, and evaluate comprehensive global DEI strategies and programs, including employee-led networks (ELNs), inclusion training initiatives, and data-driven analysis.
• Exceptional judgment with the ability to define appropriate evaluation criteria, navigate ambiguity, and develop innovative, effective solutions to complex challenges.
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

What’s in it for you?

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Benefits

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee-led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Who we are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

EEO Statement

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.