Debt Management Client Liaison & Advocate

Credit Counselling Society; New Westminster; Hybrid; CAD 46,000 - 54,000; Full time

Job summary

A financial support non-profit organization is seeking a Client & Creditor Liaison to manage client relationships during their Debt Management Program. The role involves negotiating with creditors and supporting clients throughout their debt repayment journey. Applicants should have experience in customer service and administration. This full-time position offers a hybrid work model and a comprehensive benefits package, including vacation, health benefits, and an employee development program.

Benefits

Three weeks vacation plus additional days

Comprehensive health and wellness benefits

Employee development program

Qualifications

• Two or more years of customer service and administrative experience required.
• Previous banking/financial industry experience preferred.
• Fluency in French is an asset.

Responsibilities

• Act as an intermediary between clients, Credit Counsellor, and creditors.
• Manage a caseload of clients throughout their debt repayment journey.
• Advocate for solutions that meet clients’ needs during the Debt Management Program.

Skills

Customer service

Negotiation

Communication skills

Organizational abilities

Empathetic phone manner

Education

Post-secondary education preferred

Job description

A financial support non-profit organization is seeking a Client & Creditor Liaison to manage client relationships during their Debt Management Program. The role involves negotiating with creditors and supporting clients throughout their debt repayment journey. Applicants should have experience in customer service and administration. This full-time position offers a hybrid work model and a comprehensive benefits package, including vacation, health benefits, and an employee development program.