Data Analyst (Service OS)

Dialogue; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading virtual healthcare provider in Montreal is seeking a Data Analyst to improve member experiences and streamline operations. In this role, you will leverage your analytical skills and SQL expertise to provide insights that drive data-driven decisions. You will build dashboards, analyze trends, and help stakeholders understand the data impacts. The role offers a hybrid working model, taking excellent care of the team with benefits including health support, vacation, and learning opportunities.

Benefits

Access to the Dialogue app for mental health

Fully funded insurance

4 weeks vacation and wellness days

Hybrid work model

Work abroad options

Incentive plans and bonuses

Learning and mentorship opportunities

Qualifications

• 3 to 5 years of experience as an analytics developer, data science specialist, or data analyst.
• Advanced knowledge of SQL, comfortable with authoring complex queries.
• Excellent ability to communicate about data with business stakeholders.

Responsibilities

• Analyzing business data to identify trends and opportunities.
• Translating ambiguous questions into well-defined metrics.
• Building and maintaining project dashboards for performance tracking.

Skills

SQL

Data visualization

Communication with stakeholders

Problem solving

Tools

Looker

Tableau

Metabase

Job description

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal‑opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

Your role as Data Analyst

Reporting to the Project Lead, the Data Analyst’s mission is to provide insights to transformation managers to guide roadmap decisions and identify opportunities for ServiceOS.

The ServiceOS Team

Today, Dialogue’s care delivery model relies heavily on manual coordination, with people orchestrating a large part of the care journey. This stems from choices made during our growth phase, when speed and MVPs were prioritized. The ServiceOS team is being created to build Dialogue’s operating system and transition from manual coordination and member wait times to technology driven processes that enable a direct‑to‑care model.

Project Objectives

• Improve the member experience by connecting members directly to care and enhancing our ability to personalize support
• Improve the practitioner experience by aligning workload with expertise, particularly time spent with members and clinical tasks
• Reduce costs by lowering operational expenses such as administration and occupancy
• Enable scalability to support new services or experiment with new care delivery models

What you’ll be doing

• Analyzing business data to answer concrete questions, identify trends, and surface opportunities or risks in support of the ServiceOS roadmap
• Translating ambiguous questions into well‑defined metrics and analytical approaches
• Helping stakeholders make data driven decisions
• Building and maintaining project dashboards to track ServiceOS performance
• Tracking delivery increments and adoption performance of programs and features
• Enabling visibility into adoption, cost savings, and member experience indicators (MX); providing key insights on cost reduction, adoption, and satisfaction
• Providing analytical tools to evaluate new features, A/B tests, and to monitor bugs in Dialogue’s applications

We’d love to hear from you if you have

• 3 to 5 years of experience as an analytics developer, data science specialist, or data analyst
• A passion for problem solving, learning, and an interest in leading the delivery of key projects
• Advanced knowledge of SQL, comfortable with authoring complex queries of analytical data in a cloud data warehouse
• Experience with a business intelligence analytics platform such as Looker, Sisense, Metabase, Evidence, or Tableau.
• Excellent ability to communicate about data and statistics with business stakeholders
• An eye for data visualization design that engenders trust and understanding in the underlying data

At Dialogue, your well‑being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship