Cyber Security Specialist 1

Global Relay; Vancouver; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading enterprise information archiving firm located in Metro Vancouver seeks a Cyber Security Specialist to monitor security threats and manage incidents. Candidates should have strong knowledge of network technologies and security tools, including firewalls and event management systems. The role offers competitive compensation within the range of $55,000 — $70,000 CAD, along with comprehensive benefits including health programs and a subsidized meal plan. Join a diverse team committed to innovation and excellence.

Benefits

Comprehensive health benefits

Subsidized meal program

Paid sick days

Qualifications

• Knowledge of TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP.
• Strong understanding of firewalls, IDS/IPS, anti-virus, server and network device hardening.
• Experience with operational processes like report generation and data verification.

Responsibilities

• Provide support for security incidents and requests.
• Monitor alerts and manage security incidents.
• Train new hires and perform security administration duties.

Skills

Knowledge of internet and network technologies

Understanding of security tools

Ability to write and modify scripts

Working knowledge of security systems

Excellent communication skills

Attention to detail

Problem-solving approach

Education

Recognized security industry certifications, such as CompTIA Security+

Tools

Splunk

MS Office

Job description

Overview

Who we are: Global Relay has set the standard in enterprise information archiving with cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of regulated firms to ensure compliance and provide visibility and control over information.

Global Relay is a career-building company that values big ideas, new challenges, and groundbreaking innovation. We foster a diverse, inclusive work environment where employees collaborate and learn from each other.

Your role

Your role: The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.

Your responsibilities

• Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests
• Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member
• Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment
• Provide quality customer service, including interacting with Global Relay employees, answering internal inquiries, and escalating as necessary
• Register and classify received incidents and service requests
• Undertake an immediate effort to address security issues in a timely fashion
• Undertake an immediate effort to escalate network and system issues in a timely fashion
• Analyze security events, incidents, and problems to provide recommendations on action
• Update staff and clients on the status of incidents and service requests at agreed intervals
• Escalate incidents and service requests to appropriate resources
• Execute time-sensitive operational tasks as defined in a task list
• Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications
• Train new hires
• Perform other security related system administration duties as needed

About you

• Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an asset
• Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening
• Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell
• Working knowledge of security incident and event management systems such as Splunk
• Proven competence with using MS Office and other desktop applications
• Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation
• Excellent verbal and written communication skills
• Superior attention to detail and follow-up
• Ability to follow processes, multi-task, and excel in a fast-paced environment
• A passion for customer satisfaction and responsiveness
• Methodical and creative approach to problem-solving
• Recognized security industry certifications, such as CompTIA Security+

Compensation

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our in-house culinary team!

British Columbia - Base salary range $55,000 — $70,000 CAD

What you can expect

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com