Cyber Security Specialist

Global Relay; Vancouver; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading technology firm in Metro Vancouver is seeking a Cyber Security Specialist to provide support for security services and respond to threats. The ideal candidate will have a strong background in network technologies and security tools, alongside excellent communication skills. This role offers a competitive salary and a hybrid work model, emphasizing diversity and inclusion.

Benefits

Comprehensive health benefits

Subsidized meal program

Paid sick days

Corporate bonuses

Qualifications

• Strong attention to detail and follow-up required.
• Passion for customer satisfaction and responsiveness.
• Ability to excel in a fast-paced environment.

Responsibilities

• Provide first level support for security incidents.
• Monitor and manage security incidents and requests.
• Analyze security events and provide recommendations.

Skills

Knowledge of internet and network technologies

Strong understanding of security tools

Ability to write and modify scripts

Working knowledge of security incident systems

Excellent verbal and written communication skills

Methodical problem-solving approach

Education

Recognized security industry certifications (CompTIA Security+)

Tools

MS Office

Splunk

Job description

Overview

Who we are : Global Relay has set the standard in enterprise information archiving with cloud archiving, surveillance, eDiscovery and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Global Relay is a career-building company that offers competitive compensation and benefits. We are a place for big ideas, new challenges, and groundbreaking innovation where you can genuinely make an impact and be recognized for it. We value diversity and inclusion and recruit candidates from different backgrounds to foster a collaborative environment free of barriers.

Global Relay is an equal‑opportunity employer committed to diversity, equity and inclusion, and we support reasonable adjustments, accommodations, and personal time tailored to meet individual needs.

Your role

Your role : The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.

Your responsibilities

• Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests.
• Monitor network and system alerts and own and manage network and system tickets through to warm handoff to an Operations / DevOps team member.
• Adhere at all times to separation of duties between your role as a member of the security team and privileged users versus privileged Operations / DevOps team members who resolve incidents and fulfill requests in the production environment.
• Provide quality customer service including interacting with Global Relay employees, answering internal inquiries, and escalating as necessary.
• Register and classify received incidents and service requests.
• Undertake an immediate effort to address security issues in a timely fashion.
• Undertake an immediate effort to escalate network and system issues in a timely fashion.
• Analyze security events, incidents and problems to provide recommendations on action.
• Update staff and clients on the status of incidents and service requests at agreed intervals.
• Escalate incidents and service requests to appropriate resources.
• Execute time-sensitive operational tasks as defined in a task list.
• Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications.
• Train new hires.
• Perform other security-related system administration duties as needed.

About you

• Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an asset.
• Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening.
• Ability to write and modify scripts and/or program in various languages such as Python and PowerShell.
• Working knowledge of security incident and event management systems such as Splunk.
• Proven competence with using MS Office and other desktop applications.
• Previous experience in maintaining and troubleshooting day-to-day operational processes such as report generation, data verification and data correlation.
• Excellent verbal and written communication skills.
• Superior attention to detail and follow-up.
• Ability to follow processes, multi-task, and excel in a fast-paced environment.
• A passion for customer satisfaction and responsiveness.
• Methodical and creative approach to problem-solving.
• Recognized security industry certifications such as CompTIA Security+.

Compensation

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees’ work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees we provide a subsidized meal program courtesy of our in-house culinary team.

British Columbia – Base salary range: 60,000–75,000 CAD.

What you can expect

At Global Relay there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, and the driven. You’ll receive mentoring, coaching and support to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. You’ll be working alongside smart, talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal‑opportunity employer committed to diversity, equity and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important and we encourage that in our work culture. We support a hybrid work model that blends collaboration with the team in the office and focus time from home.

To learn more about our business culture and community involvement, visit our website.

Required Experience

Unclear Seniority

Key Skills

CCTV, Low Voltage, Network Management, IDS, Computer Networking, Field Service, ICD Coding, Military Experience, Security, Security System Experience, Information Security, Troubleshooting

Employment Type: Full Time

Experience: years

Vacancy: 1