Customer Support Operations Lead

SurveyMonkey; Remote; CAD 71,000 - 85,000; Full time

Job summary

A leading survey technology company based in Canada is seeking a Customer Support Manager responsible for leading and developing a dynamic team of customer support professionals. The role involves managing daily operations and enhancing the customer experience. Candidates should have 1+ years of leadership experience and strong problem-solving skills. The position offers a competitive salary of $71,825 to $84,500 annually, with additional benefits like health insurance and a retirement plan.

Benefits

Medical insurance

401(k) retirement plan

Paid time off

Qualifications

• 1+ years of experience leading a team, including mentoring and training.
• Advanced knowledge of operational metrics and KPIs to gauge and improve team performance.
• Strong capabilities in managing stakeholder relationships across various levels of an organization.
• Experience leading change initiatives within customer support.
• Experience in identifying problems and developing innovative solutions.

Responsibilities

• Oversee a team of customer support professionals.
• Manage daily operations, ensuring efficiency and adherence to policies.
• Continuously seek ways to improve customer experience.
• Oversee and coordinate internal team projects.
• Work closely with other departments for alignment on strategies.
• Identify opportunities for process optimization.

Skills

Team leadership

Operational management

Stakeholder management

Change management

Problem solving

Project management

Job description

A leading survey technology company based in Canada is seeking a Customer Support Manager responsible for leading and developing a dynamic team of customer support professionals. The role involves managing daily operations and enhancing the customer experience. Candidates should have 1+ years of leadership experience and strong problem-solving skills. The position offers a competitive salary of $71,825 to $84,500 annually, with additional benefits like health insurance and a retirement plan.