Customer Support, Bilingual

FCT; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A prominent title insurance company in Saint-Laurent-de-l'Île-d'Orléans is seeking a Bilingual Customer Support Rep for Valuations. The successful candidate will handle day-to-day processing of files and requests, provide exceptional service on inbound and outbound calls, and support lenders and appraisers in ensuring smooth transactions. A minimum of one year of appraisal or real estate experience is required, along with strong communication skills. This role offers a hybrid work arrangement and comprehensive benefits.

Benefits

Employee and Family Assistance Program (EFAP)

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Paid volunteer opportunities and charitable donation matching

Employee recognition programs including referral incentives

Potential for performance-based incentives

Opportunity to participate in stock purchase plan

Qualifications

• Minimum one year of Appraisal Support experience or Real Estate Experience.
• Exceptional phone manner with strong communications and interpersonal skills.
• Minimum one year of Customer Service experience.
• Proven ability to problem solve and prioritize issues.
• Detail oriented and proven ability to multi-task in a fast-paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint).

Responsibilities

• Ensure optimum servicing to our client base by handling a high volume of inbound requests / calls for service in a friendly and professional manner.
• Address appraisers and lenders on any issues relating to their specific files, elevating to internal partners as required.
• Ensure service standards are being met by processing designated follow-ups in accordance with the applicable program.
• Communicate file updates to internal and external partners using internal computer systems.
• Organize rush requests.
• Assist with reviewing of reports when applicable.
• Meet and exceed customers' needs and expectations, escalating all issues to the department manager.

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you\u2019ll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Bilingual Customer Support Rep for Valuations, you will be responsible for the day-to-day processing of files and requests for Valuation Solutions as well as inbound and outbound calls from clients. The ideal candidate will be outgoing, able to multi-task and work well in a busy team environment. You will be joining the LLC Team as a Valuation Solutions Customer Service Representative and will provide support to lenders and appraisers to ensure SLA’s are met.

You will be responsible for inbound and outbound calls. You will the first point of contact for your customers, and you will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional and friendly along with having attention to detail and the ability to think outside of the box. In your role as a Customer Service Representative, you will be an expert on the process and requirements in order to ensure the transaction closes smoothly and on time.

HERE’S HOW YOU’LL CONTRIBUTE

• Ensure optimum servicing to our client base by handling a high volume of inbound requests / calls for service in a friendly and professional manner.
• Address appraisers and lenders on any issues relating to their specific files, elevating to internal partners as required.
• Ensure service standards are being met by processing designated follow-ups in accordance with the applicable program.
• Communicate file updates to internal and external partners using internal computer systems.
• Organize rush requests.
• Assist with reviewing of reports when applicable.
• Meet and exceed customers\' needs and expectations, escalating all issues to the department manager.

HERE’S WHAT YOU’LL BRING

• Minimum one year of Appraisal Support experience or Real Estate Experience.
• Exceptional phone manner with strong communications and interpersonal skills.
• Minimum one year of Customer Service experience.
• Proven ability to problem solves and prioritize issues.
• Detail oriented and proven ability to multi-task in a fast-paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office products (Word, Excel and PowerPoint).

Our core hours of operation are 8:00 a.m. - 8:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 8 p.m.

HERE’S WHAT SETS US APART

• Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.