Customer Success Partner

DNV GL; Toronto; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

A leading company in the energy sector seeks a talented Customer Success Partner to enhance customer engagement within their Products and Data team. This role involves training customers on software use, developing best practices, and ensuring a high-quality user experience. Candidates should possess a Bachelor's degree and relevant experience in customer support or software roles, with strong communication skills and a proactive team-oriented mindset.

Benefits

Generous Paid Time Off

Medical, Dental, and Vision Benefit Plans

Flexible work schedule with hybrid/remote opportunities

Qualifications

• 4 years of experience in customer support, training, project management, or software-related roles.
• Strong knowledge of online software products and services.
• Organized and systematic with great attention to detail.

Responsibilities

• Be the first line of contact for users of our software products.
• Ensure day-to-day customer requests and issues are handled thoughtfully.
• Provide user training and coaching to customers to ensure they leverage our products.

Skills

Communication Skills

Team Collaboration

Customer Support

Education

Bachelor’s degree from an accredited university

Job description

DNV – Energy Systems’ Renewables & Power Grids group is seeking a talented Customer Success Partner within our Products and Data (P&D) team to accelerate and grow our culture of digitalization, innovation, and customer focus. In this role, you will play an integral role in how our customers use our products, realize value, and continue to grow with us. You’ll educate internal and external customers on how to use our products, develop thought leadership on best practices, and help build product experiences of unsurpassed quality that lead to customer delight. Ideally this position will be based out of our San Diego, CA (USA), Oakland, CA (USA), Montreal, QC (Canada), or Toronto, ON (Canada) office; however, other remote locations may also be considered.

What You’ll Do

• Be the first line of contact for users of our software products
• Ensure day-to-day customer requests and issues are handled in a thoughtful, prioritized manner
• Strategize, conceive, and execute internal processes to streamline and scale customer-success work
• Communicate internally with relevant stakeholders in product, engineering, marketing, and business development
• Provide user training and coaching to customers to ensure they are best leveraging our products
• Organize and conduct product demonstrations for potential, new, and existing customers
• Collaborate with the product team to develop and publish examples of how our products solve problems for customers
• Create easy-to-understand feature release notes, guides, and product documentation to support user success
• Collect and report on customer success KPIs alongside the broader product team

Position Qualifications

What is Required

• 4 years of experience in customer support, training, project management, or other software-related roles
• Bachelor’s degree from an accredited university
• Strong written and verbal English communication skills, including communicating to both technical and non-technical audiences through documents, presentations, webinars, and events
• Strong knowledge of online software products and services
• Supportive and proactive team member, eager to work in a collaborative environment and inspire others, as well as work on self-directed independent projects
• An exceptional drive, a learning mindset, a bias toward action, and unwavering integrity
• Organized and systematic with great attention to detail
• Willingness and ability to travel, up to 20%
• Strong written and verbal English communication skills
• Pre-employment drug and background screening

What is Preferred

• Renewable energy or related industry experience
• Experience or interest in product marketing

**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**

What We Offer

• Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)
• Medical, Dental, and Vision Benefit Plans
• Spending Accounts – FSA, Dependent Care, Commuter Benefits, Company-Seeded HSA
• Group retirement plan with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Employee and Family Assistance Program with counseling, coaching, and support options
• Flexible work schedule with hybrid/remote opportunities

**Benefits may vary based on position, tenure, location, and employee election

How We Do It

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Read more here

Diversity at DNV

Meet our Employees

About DNV

Please visit our website at www.dnv.com

Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We provide assurance to the entire energy value chain through our advisory, monitoring, verification, and certification services. As the world's leading resource of independent energy experts and technical advisors, we help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. We are committed to realizing the goals of the Paris Agreement, and support all stakeholders to transition faster to a deeply decarbonized energy system.

About the company

DNV GL is an international accredited registrar and classification society headquartered in Høvik, Norway.

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