Customer Success Manager - Warehouse Automation & Robotics

Locus Robotics; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company in Canada seeks a Customer Success Manager to oversee operations at customer sites and enhance satisfaction through effective solutions. The role requires a Bachelor's Degree in a related field and 5+ years of experience in logistics. The position involves technical knowledge of networking technologies and strong communication skills. Candidates must be self-motivated, with the ability to solve problems independently and travel up to 50% within Canada and the U.S.

Qualifications

• 5+ years' hands‑on experience with 3PL, Warehouse, or logistics operations.
• Ability to communicate technical/complex information effectively.
• Self‑motivated and able to solve problems independently.

Responsibilities

• Oversee daily operations at customer sites.
• Enhance customer satisfaction and drive process improvements.
• Monitor customer site performance for compliance.

Skills

Communication skills

Problem-solving

Multitasking

Technical knowledge

Education

Bachelor's Degree in Computer Science or related field

Tools

Networking technologies (routers, WIFI, switches)

Job description

A leading technology company in Canada seeks a Customer Success Manager to oversee operations at customer sites and enhance satisfaction through effective solutions. The role requires a Bachelor's Degree in a related field and 5+ years of experience in logistics. The position involves technical knowledge of networking technologies and strong communication skills. Candidates must be self-motivated, with the ability to solve problems independently and travel up to 50% within Canada and the U.S.