Customer Success Manager (CSM) - Sadie Automotive - AI

Valsoft Corporation; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A pioneering automotive tech startup in Montreal is seeking a Customer Success Manager to lead client onboarding and develop strong relationships. The role is hybrid, involving both in-office and remote work, and requires 2+ years in a client-facing role. Proficiency in English is essential, and French is a plus. The ideal candidate should be passionate about technology and AI.

Benefits

Competitive salary

Career growth opportunities

Access to cutting-edge technology

Remote work flexibility

Qualifications

• 2+ years in Customer Success, Account Management, or similar client-facing role.
• Fluent in English; French is a strong plus.
• Legally authorized to work in Canada.

Responsibilities

• Lead end-to-end onboarding for new clients.
• Build and maintain strong, long-term relationships with clients.
• Monitor account health and identify growth opportunities.

Skills

Customer Success

Account Management

Communication

Organizational skills

Technology and AI passion

Job description

Overview

AI Customer Success Manager (CSM) – Sadie Automotive – AI

We’re hiring for a Montreal-based Customer Success Manager (CSM) to support our expanding customer base across North America. This role is based in Montreal with a hybrid work model.

Sadie Automotive is at the intersection of automotive expertise and conversational AI. Our AI-powered virtual receptionist answers 100% of inbound calls, books service appointments, handles routine inquiries, and supports sales across all dealership departments.

Built at the intersection of automotive expertise and conversational AI, Sadie helps dealerships run smarter, faster, and more profitably. We’re a fast-scaling, tech-driven startup backed by leading software investors and trusted by growing dealership networks across Europe and North America.

If you’re excited by the potential of artificial intelligence and want to be part of a company shaping the future of automotive software with AI-powered solutions, this role is for you.

Sadie Automotive AI is a fast-growing startup revolutionizing communication for car dealerships with AI. Our intelligent virtual receptionist answers 100% of inbound calls — 24/7 — and handles service booking, sales inquiries, and parts requests while integrating with major DMS platforms. Dealerships that use Sadie unlock more revenue, happier customers, and smoother workflows.

The successful candidate will be based anywhere within commutable distance of our office in Saint-Laurent, Montreal, working in a hybrid work model.

Responsibilities

• Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
• Build and maintain strong, long-term relationships with clients (service, sales, admin leaders)
• Provide proactive support and issue resolution, managing tickets and client feedback
• Monitor account health and identify growth opportunities within your accounts
• Serve as the bridge between clients and product/tech teams, advocating for user needs
• Conduct training sessions, best practice reviews, and usage optimization calls
• Help shape how Sadie is adopted and scaled across dealer groups in North America
• Educate clients on AI-powered capabilities, driving adoption and confidence in the tech

About You

• 2+ years in Customer Success, Account Management, or a similar client-facing role
• Fluent in English (spoken and written); French is a strong plus
• Passionate about technology and AI, with a desire to be part of a future-focused solution
• Confident communicator who builds trust easily and manages relationships professionally
• Organized, proactive, and comfortable handling multiple client accounts
• Curious, eager to learn, and excited by the opportunity to work in a fast-growing startup
• Experience with SaaS, automotive retail, or tech support is highly valued
• Based in Montreal with availability across North American time zones
• Legally authorized to work in Canada

Why Join Sadie?

• Be part of a high-impact AI startup that’s changing the future of automotive service
• Get in early and grow with the company; we’re just getting started
• Work remotely with a collaborative, international team
• Competitive salary, career growth, and access to cutting-edge tech
• Make a difference for real users and businesses every day

If you’re excited about working at the forefront of automotive tech and AI, and you’re ready to deliver exceptional value to our clients, we’d love to hear from you.

Join Us

If you’re ready to help dealerships win while being part of a startup that A0is scaling fast, Sadie Automotive AI is the place for you. Apply now and help shape the future of Automotive AI!

To learn more about Sadie Automotive AI, please visit our website: Sadie Automotive AI

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.