Customer Success Manager

DigitalEd; Remote; CAD 70,000 - 83,000; Full time

Job summary

A leading educational SaaS company seeks a Customer Success Manager to manage customer accounts and enhance satisfaction. This fully remote role emphasizes relationship building and analytics, requiring at least 3 years of relevant experience. Successful candidates will exhibit strong communication and analytical skills, and thrive in a collaborative environment. You will work closely with various teams to ensure customer needs are met effectively throughout the partnership.

Benefits

Salary up to $82,500 CAD annually

Access to full benefits and RSP matching

3 weeks of vacation

Career advancement opportunities

Collaborative company culture

Qualifications

• Minimum of 3 years in customer success, account management, or a similar role.
• Proven track record in SaaS relationship management and account growth.
• Strong analytical skills to assess customer needs and usage patterns.

Responsibilities

• Manage a portfolio of customer accounts, fostering relationships.
• Conduct Partnership Review meetings to assess customer satisfaction.
• Develop business plans tailored to account usage and growth targets.

Skills

Relationship management

Analytical skills

Written and verbal communication

Self-motivated

Job description

Employer Industry: SaaS in Online Learning for Higher Education

Why consider this job opportunity

• Salary up to $82,500 CAD per year, with a variable component based on performance
• Access to full benefits, RSP matching, and 3 weeks of vacation
• Opportunity for career advancement and growth within a dynamic organization
• Fully remote work environment, allowing flexibility in your work location
• Collaborative and supportive company culture that values diversity and teamwork
• Chance to make a positive impact on customer success and satisfaction in the education sector

What to Expect (Job Responsibilities)

• Manage a portfolio of customer accounts, fostering relationships and identifying internal champions
• Conduct regular Partnership Review meetings to assess customer needs and satisfaction
• Maintain a healthy pipeline and provide visibility on upcoming renewals and growth opportunities
• Develop and implement business plans tailored to each account's usage data and growth targets
• Collaborate with Technical Account Managers and Account Executives to ensure seamless customer transitions

What is Required (Qualifications)

• Minimum of 3 years of experience in customer success, account management, or a similar role
• Proven track record in relationship management and account growth within a SaaS environment
• Exceptional written and verbal communication skills, with the ability to engage stakeholders at all levels
• Strong analytical skills to assess customer needs and usage patterns
• Self-motivated with demonstrated success in managing multiple projects independently

How to Stand Out (Preferred Qualifications)

• Experience in direct selling environments and a history of driving productive relationships with customers
• Familiarity with STEM education and online learning platforms
• A strong understanding of customer success metrics and strategies
• Natural curiosity and empathy, with a passion for understanding customer needs
• Previous experience in cross‑functional teamwork without formal authority

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