Customer Success Manager

ROSS; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A dynamic Business Coaching firm in Canada seeks a Client Success Manager to enhance customer experiences and drive success through effective onboarding and event management. The role emphasizes strong leadership, excellent communication, and the use of collaboration tools. Ideal candidates will demonstrate empathy for customer needs and possess a proactive attitude. Flexibility for remote work is available.

Benefits

Referral fee for successful candidate referrals

Qualifications

• Experience in customer onboarding and organizing training experiences.
• Ability to monitor at-risk customers and foster relationships.
• Skills in problem-solving and data analysis for customer insights.

Responsibilities

• Provide customer onboarding.
• Organize and coordinate exceptional training experiences.
• Monitor customers at risk of cancelling.
• Produce and conduct customer reviews.
• Act as a liaison between internal teams for customer needs.

Skills

Experience planning and managing revenue-generating events

Account Management/Client Excellence experience

Strong empathy for customers

Strong leadership abilities

Proficiency in online collaboration tools

Excellent communication skills

Ability to present on video/webinar

Job description

Our client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world‑class training experiences to customers via webinar and in‑person events.

Responsibilities

• Provide customer onboarding
• Organize and coordinate exceptional training experiences both over the web and in‑person
• Focus on monitoring customers at risk of cancelling
• Partner and work closely with team members in sales to define and achieve customers’ success criteria, show ROI, and ensure customer loyalty
• Produce and conduct customer reviews; building engaged relationships with customers to ensure our client is supporting them in their business goals
• Act as a liaison between internal teams to ensure customer needs are being met
  • Including: coordinating amongst implementation, sales, marketing, finance, and product teams.
• Problem‑solve and analyze data to gain clear insights for customer success
• Keep consistent and organized documentation on our clients’ Customer Relationship Management System
• Manage your work and collaborate in a highly organized and proactive fashion to drive best practices
• Work with budgets to deliver on company metrics
• Communicate brand/products effectively and clearly both cross‑functionally and externally

Qualifications

• Experience planning and managing revenue‑generating events (weddings, meetings, parties, corporate events, etc.)
• Account Management/Client Excellence experience (Call Centre or other)
• Strong empathy for customers and their success
• Strong leadership abilities; can recruit and manage people for events
• Have mad computer skills - especially online collaboration tools (e.g., Trello, Airtable, Google Docs, etc.)
• Excellent communication skills - phone, email and video chat
• Ability to present on video/webinar as well as to MC live events

Additional

• Can work remotely and travel for occasional events (you live in GTA preferably)
• Are extremely organized
• Love inspiring others to succeed
• Are continuously learning
• Have a “never‑say‑never” attitude
• Are a problem solver

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them and earning yourself a $500 referral fee! Click here to Apply Online.