Customer Success Executive

Linkby; Toronto; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

A global ad tech company based in Toronto seeks a Customer Success Manager to enhance client relations and optimize campaigns. Responsibilities include managing client processes, collaborating with teams, and delivering insights. Ideal candidates have a background in digital marketing with excellent communication skills. Offers competitive compensation and remote work flexibility.

Benefits

Health Benefits

Competitive ESOP

RRSP Matching

Parental Leave

Home-Office Credit

Qualifications

• 1-2 years of relevant experience.
• Strong understanding of digital marketing and Adtech.
• Excellent written and verbal communication.

Responsibilities

• Manage key revenue-driving processes from existing clients.
• Provide recommendations for the North America market.
• Resolve client queries and manage communication.

Skills

Digital marketing promotion

Problem-solving

Excellent communication skills

Ability to thrive in fast-paced environments

Understanding of Google Analytics 4

Familiarity with affiliate marketing platforms

Job description

Linkby is a global VC-funded ad tech business that connects both established and emerging D2C e-commerce brands with 100s of the world’s largest publishers, including The Daily Mail, Vice Media Group, News Corp, Dotdash Meredith, Buzzfeed Inc, and Penske Media Co. – helping them to work together more profitably, and effectively, than ever before through our suite of products and services.

We’re seeking a result-driven Customer Success Manager to join our vibrant team to help support our North American team and our incredible clients. This role is open to candidates based in Toronto and surrounding area.

Job Description

• Managing and scaling key revenue-driving processes from exisitng clients.
• Collaborating with global teams to provide curated recommendations for the North America market.
• Handling client messages promptly and efficiently, managing customer communication, and resolving queries.
• Providing well-researched and detailed recommendations to advertising clients to optimize their campaigns and maximize their ROI.
• Preparing comprehensive and detailed reports for the publishing team to present to clients, providing insights and progress updates.
• Collaborating closely with cross-functional teams, including key members from finance and technology departments, to maintain uniform reporting and dispute resolution processes.
• Regularly revising and maintaining internal and external reports as well as monitoring various tracking documents, with daily and weekly updates.
• Supporting the North America team with client inquiries, recommendations, and day-to-day client management (including managing an individual client patch).
• Continuously working on improving customer engagement and satisfaction, contributing to the company's overall growth.
• Assisting the North America sales team with troubleshooting campaign reporting issues with their clients.

Qualifications & Skills

• Demonstrated enthusiasm for promoting digital marketing, publishing, and Adtech products/solutions, with a preference for candidates possessing 1-2 years of relevant experience.
• Inherently motivated to lead new initiatives, problem‑solving challenges, and identify existing opportunities to optimize/improve current workflows.
• Excellent written & verbal communication skills.
• Enjoy & thrive in a fast‑paced environment - especially working remotely.
• Experience with Google Analytics 4 is a plus. Specifically, understanding UTM tags and their functionality and standard reporting metrics in GA4.
• Understanding of key affiliate marketing platforms - with a familiarity of how deep links (tracking links) are created and function with each.

Compensation & Benefits

• $60,000-$70,000 Base Compensation + Variable Compensation
• Competitive ESOP
• Health Benefits
• RRSP Matching
• Parental Leave
• Remote First / Work-From-Home Flexibility (With WeWork Membership - 1 day in the office per week required)
• Home-Office Credit

About Linkby

Linkby connects D2C brands and premium publishers and facilitates performance-based cost-per-click quality content. Our solutions help make brands famous and allow publishers to better monetize the billions of moments of trust they create with their audiences. Founded in Australia, Linkby operates in Sydney, London, New York, Toronto, Vancouver, Singapore, and more.