Customer Success Architect: Drive Retention & Growth

Harris Computer; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tech company in Canada is looking for a Customer Success Manager to enhance client satisfaction and retention. This role focuses on building strong relationships, handling escalated issues, and analyzing customer feedback to drive service improvements. Ideal candidates have a proven background in customer service management, strong problem-solving skills, and familiarity with CRM tools. Join a dynamic work environment where your contributions will shape client experiences.

Benefits

Opportunity for career advancement

Dynamic work environment

Commitment to equal-opportunity employment

Qualifications

• Proven experience in customer success or a related field.
• Strong problem-solving skills and ability to handle escalated issues.
• Excellent written and verbal communication skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Handle escalated customer issues and develop workflows.
• Analyze customer feedback for service improvement.

Skills

Problem-solving skills

Communication skills

Data analysis

Tools

CRM software

Customer support tools

Job description

A leading tech company in Canada is looking for a Customer Success Manager to enhance client satisfaction and retention. This role focuses on building strong relationships, handling escalated issues, and analyzing customer feedback to drive service improvements. Ideal candidates have a proven background in customer service management, strong problem-solving skills, and familiarity with CRM tools. Join a dynamic work environment where your contributions will shape client experiences.